2. monitor flickers and cuts the the display

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wabeirei

6 discussion posts

Dear gentlemen, my second monitor flickers and cuts the display on left hand side or it remains completely black frequently. See enclosed DisplaFusioDebugInfo 2019-10-11.zip. What is the reason?
Regards Wolfgang

• Attachment [protected]: DisplayFusionDebugInfo 2019-10-11.zip [28,001 bytes]

Oct 11, 2019 • #1

Could you send a full debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
The next time the issue occurs, note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Thanks!

Oct 11, 2019 • #2

wabeirei

6 discussion posts

Thanks for your answer. New file is attached.
Wolfgang Diener, Reinheim

• Attachment [protected]: DisplayFusionDebugInfo 2019-10-13.zip [26,059 bytes]

Oct 13, 2019 • #3

Thanks! Unfortunately it doesn't look like debug logging got enabled. Can you make sure to click Apply after changing the logging level to L1?

Thanks!

Oct 15, 2019 • #4

wabeirei

6 discussion posts

sorry, here again the Debuginfo hopefully with good contents

• Attachment [protected]: DisplayFusionDebugInfo 2019-10-18.zip [66,427 bytes]

Oct 18, 2019 • #5

Got it, thanks! Did the screen flicker happen shortly before you attached this log file?

Oct 21, 2019 • #6

wabeirei

6 discussion posts

2. Monitor is flickering all the time, so also before I attached the log file; sometimes it falls out, sometimes it cuts the picture, sometimes it is stable.
Further information I can give only after 4 November 2019, as I am on travel now.
Regards Wolfgang

Oct 25, 2019 • #7

Ok, no worries. Is the second monitor connected via a USB adapter or USB docking station?

Oct 28, 2019 • #8

wabeirei

6 discussion posts

The second monitor is connected to the graphic card via HDMI.
Regards Wolfgang

Nov 7, 2019 • #9

Ok, are you able to try a different HDMI cable? Usually when there are issues with monitors flickering or going blank, it's either the cable, or an issue with the monitor itself.

Nov 7, 2019 • #10

wabeirei

6 discussion posts

Dear Mr. Lammers,
thank you for the response. Finally it turned out, that the HDMI cable was not connected securely to the monitor. After using the related screws, the problems disappeared in space.
Thanks for your professional help.
Regards
Wolfgang
Item can be closed.

Nov 14, 2019 • #11

Glad to hear you were able to get it sorted out, thanks for the update!

Nov 15, 2019 • #12