DisplayFusion

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9.2 Beta 3 - Desktop Wallpaper UI - Preview Error - Object reference not set to an instance of an object.

laurin1

118 discussion posts

When opening this UI right now, I am greeted with this dialog:

An error has occurred while updating the preview.
Object reference not set to an instance of an object.

• Attachment [protected]: Capture.JPG [89,304 bytes]

May 14, 2018 • #1

laurin1

118 discussion posts

Oh, don't know if it matters, but I am using a non-standard location to save these images (Advanced Options) and I was looking at this screen, because I don't think this setting is working correctly on one of my machines.

May 14, 2018 • #2

Could you attach a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

May 14, 2018 • #3

laurin1

118 discussion posts

8:42AM

• Attachment [protected]: DisplayFusionDebugInfo.zip [48,466 bytes]

May 14, 2018 • #4

Thanks! We'll have a look at this and see what we can find out!

May 14, 2018 • #5

We've just released a new DisplayFusion beta version (https://www.displayfusion.com/Download/Beta/) and this issue should be all fixed up. Please let us know if you run into any trouble after updating. If you still run into issues, could you let me know the exact steps you take to reproduce the issue, and also include a backup of your settings (Settings > Options > Export).

Thanks!

May 17, 2018 • #6