Always stopping to work after a period of time

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Bjonness406

7 discussion posts

Hello.

When I am using displayfusion, I is working for a month or so, and then it just stop working.
Hotkeys dont work, scrolling on a windows that is out of focus dosent work etc.

I need to delete the app and then download it again for it to work again, very annoying. I have tested it in both Windows 8.1 and windows 10 and the same thing is always happening. I have reinstalled windows 4 times also.

I have the paid version from Steam.

Using windows 8.1 atm.

Nov 7, 2015 • #1

That's strange! When it stops working, a simple restart of DisplayFusion or the computer doesn't fix it?

Nov 10, 2015 • #2

Bjonness406

7 discussion posts

No, that does not work. Only way as far I know is to delete the app and reinstall it.

Wallpaper still works, but nothing else.
I have tried to press the apply button on functions on settings, but that does not help either.

Nov 10, 2015 • #3

Ok, that's very strange indeed! Would you be able to send over a debug log?

On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
Restart DisplayFusion
The next time it stops working, note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files from %LOCALAPPDATA%\DisplayFusion
Disable debug logging after sending the log

Nov 13, 2015 • #4

Bjonness406

7 discussion posts

Here are the files, I did clear the log, restarted displayfusion and it dosen't work then. So then I sendt you the whole log.

• Attachment [protected]: DebugInfo.html [136,434 bytes]

• Attachment [protected]: DisplayFusion.log [377,965 bytes]

Nov 14, 2015 • #5

Thanks! It seems like the hook processes may be terminating for some reason. When it's not working, can you check the Windows Task Manager to see if the "DisplayFusionHookApp" processes are running?

Nov 17, 2015 • #6

Bjonness406

7 discussion posts

It is running, screenshot of it below.

• Attachment [protected]: Uten navn.png [46,705 bytes]

Nov 17, 2015 • #7

Thanks! When those processes are confirmed running, can you open up the Settings > Troubleshooting tab, click the link that says

"File: AppHook32: DisplayFusionHookAppWIN6032.exe"

and see if it says

"Is Running: ProcessIsRunning [Instances: 1]"

in that section?

Nov 18, 2015 (modified Nov 18, 2015) • #8

Bjonness406

7 discussion posts

It is running,

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File: AppHook32: DisplayFusionHookAppWIN6032.exe
• Path: C:\Program Files (x86)\DisplayFusion\DisplayFusionHookAppWIN6032.exe
• Name: DisplayFusion Hook App
• Prod Version: 7.3.1.1
• File Version: 7.3.1.1
• Size: 343 064 bytes
• Date Modified (UTC): nov 16, 2015 @ 10:07
• Is Running: ProcessIsRunning [Instances: 1]

Nov 19, 2015 • #9

Ok, and the inactive scrolling and hotkeys aren't working, even though it says the hookapp is running in the Troubleshooting info? Or does it show as not running when everything is broken?

Nov 20, 2015 • #10

Bjonness406

7 discussion posts

Everything is broken all the time, so yes. It shows that the hookey app is running when nothing works (hotkeys, scroll on unfocused window etc).

Nov 21, 2015 • #11

Bjonness406

7 discussion posts

It stopped working again after a reinstall!
The log is only 20minuttes long, why does it delete some of the previous logs? The computer has been on for nearly 24 hours now and the log is only the last 20 minuttes.

I don't know if the log would help you, but here it is.

• Attachment [protected]: DisplayFusion.log [2,524,468 bytes]

Jan 17, 2016 • #12

The log rolls over so that it doesn't fill up the drive

I don't see anything suspicious in the log, unfortunately. Could you try setting it to L2: Log Detailed, then send the new log file when it stops working? Please send the DebugInfo.html file along with it.

Thanks!

Jan 19, 2016 • #13