BgInfo Broken on Latest

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Josh Erquiaga

9 discussion posts

BgInfo and DisplayFusion don't seem to play well together in the latest version. DisplayFusion will correctly set the wallpaper, and then when BgInfo runs it turns the screen black. Our IT department has BgInfo running in a login script, so I can't get rid of it. Any ideas on how to fix this?

Jul 18, 2014 • #1

If you enable the "Wallpaper: Generate Smaller Files" option in the Settings > Advanced Settings window, does it work correctly again?

Jul 18, 2014 • #2

Josh Erquiaga

9 discussion posts

No, tried that and it still creates a black wallpaper screen.

Jul 18, 2014 • #3

Ok, do you remember which version of DisplayFusion did work fine with BGInfo? I'll test it out here.

Thanks!

Jul 21, 2014 • #4

Josh Erquiaga

9 discussion posts

Whichever version was previous to 6.1 worked fine (don't remember exactly which).

Jul 21, 2014 • #5

Ok, interesting. I've just tested out BGInfo with DisplayFusion 6.0, and it seems to work fine. Here's a link to the previous version: http://www.binaryfortress.com/Files/DisplayFusion/DisplayFusionSetup-5.1.1.exe

Could you give that a try and let me know how it works out?

Jul 22, 2014 • #6

Josh Erquiaga

9 discussion posts

Sorry for the delay, we were on vacation and I didn't have a chance to look at it. I just uninstalled version 6 and installed version 5 from the provided link, and BGInfo seems to work just fine with version 5. Is there anything else I can provide as a diagnostic to help narrow this down?

Jul 28, 2014 • #7

Ok, interesting! Could you send me a copy of the DisplayFusion Troubleshooting info?

Open the DisplayFusion Settings > Troubleshooting tab
Click the Copy to Clipboard button
Open Notepad, paste the text, and save the file
Reply with the text file attached

Jul 29, 2014 • #8

Josh Erquiaga

9 discussion posts

Sure, do you want troubleshooting info from version 5, or should I do the upgrade to 6 and then get the troubleshooting info?

Jul 29, 2014 • #9

From 6.0, after reproducing the issue, if possible

Jul 29, 2014 • #10

Josh Erquiaga

9 discussion posts

Changed wallpaper, BGInfo ran, and got a black desktop. Troubleshooting info attached, though in the troubleshooting window it says that logging is disabled. Which logging setting should I change it to?

• Attachment [protected]: DisplayFusion Troubleshooting.txt [61,994 bytes]

Jul 29, 2014 • #11

Debug logging doesn't need to be enabled for the Troubleshooting info. However, I've setup a test system with the same settings as yours and still can't reproduce the issue, so I will need a full debug log

Here are the steps:

On the Troubleshooting tab, change the Logging drop-down to "Logging: Important Only"
Restart DisplayFusion
Reproduce the issue and note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Thanks!

Jul 30, 2014 • #12

Josh Erquiaga

9 discussion posts

Debug files attached. Updated the wallpaper at about 10:08.

• Attachment [protected]: DebugInfo.html [102,077 bytes]

• Attachment [protected]: DisplayFusion.log [485,152 bytes]

Jul 30, 2014 • #13

Thanks! It looks like it has to do with DF applying the wallpaper with a transition. I've added this issue to our list, but in the meantime, you can work around it by disabling the "Use transitions when changing..." option in the Wallpaper > Wallpaper Settings window.

Thanks!

Jul 30, 2014 • #14

Ok, it turns out that BGInfo doesn't support .png files, which is what we started using for the wallpaper in Windows 8.1 with DisplayFusion 6.0 and up. So, the two workarounds that should fix this are (only need to do one or the other):

Enable the "Wallpaper: Generate Smaller Files" option in the DisplayFusion Settings > Advanced Settings
Disable the "Use transitions while changing..." option in the Wallpaper Settings window

Thanks!

Jul 30, 2014 • #15

Josh Erquiaga

9 discussion posts

Great, thanks for getting to the bottom of this!

Jul 30, 2014 • #16