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shukran
20 discussion posts
Hi,

I have a triple-display setup, 2x 2k monitors @ 100% DPI and and 1x 4k TV @ 120% DPI. All displays are in "extended" mode in windows display settings. I have different wallappers defined for each display in DF. I usually have the TV disconnected, and only connect it when I need it. When I connect the TV, the wallpapers correctly update and every display gets its expected wallpaper. However, since I updated to DF 11 beta version, when I disconnect the TV, the wallpapers do not update and half the wallpaper of the TV ends up on the monitors. I have to manually open DF and go to the wallpaper section and apply the wallpaper settings for the wallpapers to be corrected. The issue is 100% reproducible and did NOT exist in DF 10.x.

P.S. This might require a multi-DPI display setup to be reproducible.

Best regards
Nov 4, 2024  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Nov 4, 2024  • #2
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shukran
20 discussion posts
I started from all displays being connected, cleared the log and then enabled L1 logging, and then disconnected the TV and confirmed the wallpaper on the monitors got messed up as expected, and then exproted the file. The plain log files are attched; I excluded the html file since it seems to include a lot of system and user information. If the issue cannot be troubleshooted just by the log files, I can also include the html file.
• Attachment [protected]: DisplayFusionDebugInfo.zip [18,920 bytes]
Nov 5, 2024  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over, can you run "winver" at a run prompt and send a screenshot of the output?
Nov 6, 2024  • #4
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shukran
20 discussion posts
I have attached the output.
• Attachment [protected]: winver.png [12,423 bytes]
Nov 6, 2024  • #5
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shukran
20 discussion posts
By the way, to add one more observation, even when I connect the TV, I do see that the wallpapers gets messed up, but a wallpaper refresh happens in a few seconds and fixes the wallpapers. When the display is disconnected, however, this refresh never happens and the wallapapers remain messed up until I refresh them manually. The bug could simply be that the wallpapers are not refreshed in DF 11 when a display is disconnected, while they did in DF 10.
Nov 7, 2024  • #6
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
When you disconnect the monitor, are you unplugging the cable or are you just disabling it in the display settings?
Nov 8, 2024  • #7
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shukran
20 discussion posts
Quote:
When you disconnect the monitor, are you unplugging the cable or are you just disabling it in the display settings?


Just disabling in Display Settings.
Nov 8, 2024  • #8
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
I tested it out here with these steps but I couldn't seem to reproduce it:

1. Set the wallpaper to a slideshow, flipping through images
2. Disable monitor 2
3. Monitor 1 keeps flipping through the slideshow

Are you testing the same way?
Nov 11, 2024  • #9
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shukran
20 discussion posts
I am not sure if slideshow is the best way to replicate this since it will force a refresh every time the wallpaper is supposed to change. The problem here is that every display change is supposed to force a wallpaper refresh, while the wallpaper never refreshes after the TV is disconnecetd. I have three static wallpapers defined, one for each display, and my TV has a different DPI than my monitors. The attached screenshots should help demonstrate the problem. '3-display.jpg' shows the wallpaperps when all three displays are connected. '2-display-broken.jpg' shows what happens when I disconnect the TV: the TV's wallpaper ends up spanning acorss the two monitors. '2-display-correct.jpg' shows what happens when I manually reapply the wallpapers in DF in this case, which forces the wallpapers to be refreshed and corrected.
• Attachment [protected]: 2-display-broken.jpg [314,097 bytes]
• Attachment [protected]: 2-display-correct.jpg [582,302 bytes]
• Attachment [protected]: 3-display.jpg [827,307 bytes]
Nov 12, 2024  • #10
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shukran
20 discussion posts
By the way, the wallpaper on the TV is not actually static, it is a slideshow. The wallpaper on the two monitors, however, is static.
Nov 12, 2024  • #11
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shukran
20 discussion posts
@owen Any luck replicating this issue?
Nov 23, 2024  • #12
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We haven't been able to reproduce it here, but there's a lead in the log that might help us out, we'll keep you posted.
Nov 27, 2024  • #13
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We've released a new version with some added logging. Could you update and send me a new log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Dec 20, 2024  • #14
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shukran
20 discussion posts
Hi Own,

I updated to latest v11.0.5, set log level to L1, cleared the log, then enabled my third display after which the wallpapers update correctly, and then disabled that third display after which the wallpapers do not update anymore, and then saved the log. The log files are attached.

Is it possible to just force a wallpaper refresh after every display change? I think that should be sufficient to permanently address this problem and any other similar issue.
• Attachment [protected]: DisplayFusionDebugInfo.zip [42,524 bytes]
Jan 4, 2025  • #15
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
I think we have found the issue and fixed it. We'll be releasing Beta 6 next week. As long as you have auto-updates enabled in DisplayFusion you should get prompted once it's out. Thanks!
Jan 10, 2025  • #16
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shukran
20 discussion posts
Quote:
I think we have found the issue and fixed it. We'll be releasing Beta 6 next week. As long as you have auto-updates enabled in DisplayFusion you should get prompted once it's out. Thanks!

Thank you for the update; that is great! Looking forward to testing the new version.
Jan 11, 2025 (modified Jan 11, 2025)  • #17
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We've released a new beta that might fix this up, you can grab it here: https://www.displayfusion.com/Download/Beta/

Please let me know if you run into any issues after updating.

Thanks!
Jan 15, 2025  • #18
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shukran
20 discussion posts
Quote:
We've released a new beta that might fix this up, you can grab it here: https://www.displayfusion.com/Download/Beta/

Please let me know if you run into any issues after updating.

Thanks!


I just tested v11.0.6 and I can confirm the issue has been resolved! Thank you for your support. :)
Jan 17, 2025  • #19
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shukran
20 discussion posts
By the way, I noticed that in v11.0.6, the start menu icon is suddenly smaller on my secondary monitor. I have attached a screenshot that shows this. Is this a known issue in this version, or should I start another thread about this?
• Attachment [protected]: screenshot.jpg [1,913,143 bytes]
Jan 19, 2025 (modified Jan 19, 2025)  • #20
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We have some changes coming in our next beta that should fix this, we'll let you know once it's released.

Thanks!
Jan 21, 2025  • #21
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shukran
20 discussion posts
Okay, I will wait for the next beta. Thank you.
Jan 22, 2025  • #22
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We've released a new beta that should fix this up, you can grab it here: https://www.displayfusion.com/Download/Beta/

Please let me know if you run into any issues after updating.

Thanks!
Jan 23, 2025  • #23
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shukran
20 discussion posts
Quote:
We've released a new beta that should fix this up, you can grab it here: https://www.displayfusion.com/Download/Beta/

Please let me know if you run into any issues after updating.

Thanks!

Thank you for the confirmation. I updated to 11.1 Beta 8 but infortunately the problem still persists and the start menu icon is smaller on my secondary monitor. Is there any setting related to this that I need to adjust to fix the issue?
Jan 25, 2025  • #24
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the DisplayFusion Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Jan 27, 2025  • #25
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shukran
20 discussion posts
I have attached the log files.
• Attachment [protected]: DisplayFusionDebugInfo.zip [43,320 bytes]
Jan 29, 2025  • #26
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Strange that zip file doesn't have the .html file in it. Can you try those steps again?
Jan 29, 2025  • #27
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shukran
20 discussion posts
Quote:
Strange that zip file doesn't have the .html file in it. Can you try those steps again?

I thought you were just looking for the logs, so I manually removed that file from the archive. What information in the .html file are you exactly looking for?
Jan 30, 2025  • #28
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
I'm mainly interested in the System Information, Advanced Settings, and "External:" sections.

Thanks!
Jan 31, 2025  • #29
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shukran
20 discussion posts
Quote:
I'm mainly interested in the System Information, Advanced Settings, and "External:" sections.

Thanks!


I have attached the requested information.
• Attachment [protected]: DebugInfo.html [36,894 bytes]
Feb 1, 2025  • #30
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over, I wonder if OpenShell is causing this. Can you close that out and see if the issue persists after a reboot?
Feb 3, 2025  • #31
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shukran
20 discussion posts
Quote:
Thanks for sending that over, I wonder if OpenShell is causing this. Can you close that out and see if the issue persists after a reboot?


I Disabled open-shell's start-up and rebooted, but the problem remained. This problem started after I updated to DisplayFusion 11.0.8; it was fine before that. The stable v11.1.1 has the same problem.
Feb 5, 2025 (modified Feb 5, 2025)  • #32
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We were able to reproduce it here so we've added it to our list.

Thanks!
Feb 13, 2025  • #33
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