Chris_
20 discussion posts
Hi,
Being a work PC, I sent through the log to your support email rather than attaching.
I was able to reproduce the issue instantly in about 20 seconds - so you shouldn't need a timestamp.
My process:
* Open outlook, notepad, notepad++ and firefox on screen 2.
* Start logging
* lock pc
* turn off both monitors
* turn on both monitors
* unlock pc
And the items were missing.
I alt-tabbed and clicked on one of them and the items returned.
Let me know if you need any further.
I believe this only occurs with certain types of monitor connections. In the past when I've used DVI/VGA I've never had this issue or had applications be moved to the first monitor when turning off - as I believe Windows keeps the monitor 2 connection alive while it's off - continuously sends signals down.
When using hdmi, turning off the monitor kills the data connection, so all apps are moved to monitor 1.
Hopefully it's simply an event to detect that the new monitor has been re-established and refreshing the DF taskbar to get them back.
Oct 4, 2018 (modified Oct 4, 2018)
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#3
Thanks! I will pass the log on to our devs and keep you posted on what we find out.
We think we've found a fix for this and will include it in the next beta. I'll post a follow-up when it's available to try out.
Thanks!
Ok, could you try 9.4 Beta 4 and let me know if it helps? We can't seem to reproduce this here but have made a couple of changes to hopefully fix this up. Please note, this beta has an issue where the wallpaper window doesn't recognize Monitor Splitting, so if you use Monitor Splits + Desktop Wallpaper, please wait for 9.4 Beta 5.
Thanks!
Chris_
20 discussion posts
Hi,
Installed beta 4.
It doesn't reappear on the taskbar instantly, but seems to eventually appear after about 10 seconds.
Chris_
20 discussion posts
So based on your response I guess there is nothing that can be done to make them appear quicker than that?
As in add them back on a timer while checking for existence, then retry on a exponential back-off of some sort - ie 1, 2, 5, 10, 20 seconds?