Processing Ajax...

Title

Message

Confirm

Confirm

Confirm

Confirm

Are you sure you want to delete this item?

Confirm

Are you sure you want to delete this item?

Confirm

Are you sure?

User Image
MokaT
6 discussion posts
Hi, I'm running windows 7 Pro, since the update 8.0 DisplayFusion always crash.
I think it comes from incompatibility with one of my software so here is a list of what is curently started :

mobaXterm (I suspect this one)
Google chrome
Clover (This one was a problem a while ago, but it was fine on 7.x)
Word
Outlook
WinSCP
Paint.net
Skype pro
Sublime Text
Adobe Reader
Spotify
Windows image browser

Is there any crash report I can send ?

Thx
Aug 16, 2016 (modified Aug 16, 2016)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Does it crash as soon as it starts up? Or only after it's been running for a while? If you could attach a copy of your troubleshooting info, that would be great! Here are the steps:
  • Open the Settings > Troubleshooting tab
  • Click the "Copy to Clipboard" button
  • Paste the text into a text file (please don't paste the text directly into your reply, the formatting gets garbled and makes it difficult to parse)
  • Reply with the file attached
Aug 16, 2016  • #2
User Image
MokaT
6 discussion posts
I've seen both cases, I've tried to close some software but I'm unable to find the root cause of the crash.

Setting pannel don't want to open anymore, I see the starting logo, then it close up and nothing.
Other pannels are fine thought.

EDIT: Here is some windows crash info files
• Attachment [protected]: WER6E8D.tmp.WERInternalMetadata.xml.txt [3,050 bytes]
• Attachment [protected]: WER7265.tmp.appcompat.txt [29,238 bytes]
Aug 17, 2016 (modified Aug 17, 2016)  • #3
User Image
MokaT
6 discussion posts
The problem seems to happen when I opened some image with windows image viewer.
Aug 17, 2016  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Would you happen to have "Dell Backup and Recovery" installed on your system?
Aug 19, 2016  • #5
User Image
MokaT
6 discussion posts
Yep I have it.
Aug 20, 2016  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, do you use it? If not, could you try renaming the DLL below?

Folder: C:\Program Files (x86)\Dell Backup and Recovery\components\shell\
File (original name): System.Data.SQLite.dll
File (new name): System.Data.SQLite.old
Aug 23, 2016  • #7
User Image
MokaT
6 discussion posts
Done, let's wait a bit to see if it's ok now.
Thanks for the support btw.
Aug 24, 2016 (modified Aug 24, 2016)  • #8
User Image
MokaT
6 discussion posts
It seems to work fine, settings are now opening corectly, no crash since the dll rename.
Thanks.
Aug 25, 2016  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it!
Aug 26, 2016  • #10
Subscribe to this discussion topic using RSS
Was this helpful?  Login to Vote(-)  Login to Vote(-)