advisorgee
12 discussion posts
Hi there,
First off, I am on Display Fusion 10 Pro Beta 16.
I have a (new) laptop with 2 external monitors at home, using the multi-monitor taskbar, with different taskbars for each of the monitors. I went to work the other day, where I have no external monitors.
When I connected back today, the taskbar for monitor 2 is now on monitor 3. monitor 3's taskbar is completely gone. Monitor 2 had a default taskbar When I edit the shortcuts for the monitors; both shortcut settings are correct for their respective monitors.
I've tried rebooting, restoring from a backup.
I've attached screenshots that demonstrates the issue
• Attachment [protected]: monitor2-shortcuts.png [51,299 bytes]
• Attachment [protected]: monitor2-taskbar.png [22,206 bytes]
• Attachment [protected]: monitor3-shortcuts.png [49,400 bytes]
• Attachment [protected]: monitor3-taskbar.png [51,618 bytes]
advisorgee
12 discussion posts
Here you go.
• Attachment [protected]: DisplayFusionDebugInfo.zip [43,912 bytes]
Thanks for sending that over. Could you also send me a backup of your DisplayFusion Settings? You can grab them via the DisplayFusion Settings > Options > Export Settings.
Thanks!
advisorgee
12 discussion posts
here it is.
• Attachment [protected]: DisplayFusion Backup (2022-06-24 @ 13-56, 9.9.99.115, LAPTOP0100, SettingsWindow).reg [601,970 bytes]
Thanks for sending that over. It looks like your monitor ID's are getting swapped around, so the taskbars are shifting. If you send over a screenshot of your DisplayFusion Monitor Configuration window, we can adjust that .reg file so the taskbars line up with the current monitor ID's you have.
It also looks like DisplayFusion can't read your video card, which may have caused those ID's to swap. Do you have the latest video card drivers installed on your system?
Thanks!
advisorgee
12 discussion posts
Hi there,
I've attached the screenshot. Just updated the drivers to ensure they are the latest ones
• Attachment [protected]: monitor-config.png [291,345 bytes]
advisorgee
12 discussion posts
Sorry about that. hopefully this is the correct image this time
• Attachment [protected]: 2022-07-19_13-45-27.png [135,309 bytes]
• Attachment [protected]: 2022-07-19_13-45-46.png [398,697 bytes]
• Attachment [protected]: DisplayFusionDebugInfo.zip [38,435 bytes]
Yep that's the one! Thanks for sending that over.
It looks like the monitor order appearing from your troubleshooting info doesn't line up with the monitor configuration window, which is likely due to DisplayFusion not being able to read your graphics card. Do you have any remoting software's, like Team Viewer installed? Also, what scaling levels are your monitors running?
Thanks!
advisorgee
12 discussion posts
To the best of my knowledge there is no remote software installed; this is a work laptop.
My external monitors have no scaling, the laptop screen scales at 125%
Could you set your laptop to 100%, and then send over another copy of your troubleshooting info?
Thanks!
advisorgee
12 discussion posts
Sorry for the delay in getting this to you
• Attachment [protected]: DisplayFusionDebugInfo_20220729.zip [42,819 bytes]
Interesting thanks for sending that over. It looks like DisplayFusion can read your monitor settings fine there. Just to confirm, can you send me over another copy with your scaling set back to 125%?
Thanks!
advisorgee
12 discussion posts
here you go
• Attachment [protected]: DisplayFusionDebugInfo_20220802.zip [45,774 bytes]
Hello,
Thanks for sending that over, what monitors are you using in your setup? We'll see if we can reproduce this on our end.
Thanks!
advisorgee
12 discussion posts
Both external monitors are ASUS VA27Es
Thanks! Are the monitors connected directly to the laptop, or through a docking station? If it's through a docking station, can you send me the model of that as well?
advisorgee
12 discussion posts
They are connected through a Lenovo Thunderbolt dockstation; this one (I think)
Lenovo USA ThinkPad Thunderbolt 3 Dock Gen 2 135W (40AN0135US)
Thanks! We'll see if we can get a hold of one of those for some testing.
advisorgee
12 discussion posts
I could only connect 1 monitor directly to the laptop and have done the settings/changes as requested.
After doing so, my taskbars were messed up so I went to load a monitor profile (home - dual asus, created the other day) and got an error, there is a screen shot for that. I suspect it is related to the current issue, but if not, just ignore it for now
• Attachment [protected]: 2022-09-28_10-41-07_new_error.png [16,469 bytes]
• Attachment [protected]: 2022-09-28_10-48-08_laptop_resolution.png [401,110 bytes]
• Attachment [protected]: 2022-09-28_10-49-21_monitor3_resolution.png [361,380 bytes]
• Attachment [protected]: DisplayFusionDebugInfo_20220928.zip [40,904 bytes]
advisorgee
12 discussion posts
I'll get to this shortly, what do you mean by configure in Windows instead of display fusion? I've always been setting the resolution in Winodws
Ah ok, that's fine then! I was thinking you were configuring it in DF Monitor Config so I wanted to make sure we the info you send from DF and the CustomerTest tool are from when you configure it with Windows display settings.
Thanks!
