DF won't launch from Desktop right-click context menu, settings UI hangs

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MV10

30 discussion posts

I'm on Win10 Pro x64 with DF 9.1. None of the context menu items (wallpaper, monitor config, settings) are working, I have to right-click on the tray icon to access DF.

I don't know if it's related, but when I open the full Settings UI and click Troubleshooting, I see "Error: WindowHandle is not valid" (see attachment), then the mouse cursor flickers rapidly, and after 20 or 30 seconds the dialog hangs. I have to use "Close Window" by right-clicking on the task bar button (I use Start10 from Stardock, not the DF taskbar). This only happens when I click the Troubleshooting tab, everything else seems to work.

• Attachment: 1.jpg [55,375 bytes]

1.jpg

Jan 15, 2018 • #1

Can you try installing 8.1.2 (https://www.displayfusion.com/OldVersion/) over top of your existing installation and let me know if this issue still exists in 8.1.2 as well?

Jan 16, 2018 • #2

MV10

30 discussion posts

Neither problem occurs on the older version -- the context menus work, and the Troubleshooting tab displays a long list of config details.

Jan 16, 2018 (modified Jan 16, 2018) • #3

Interesting! Could you attach a copy of your troubleshooting info from 8.1.2?

Jan 17, 2018 • #4

MV10

30 discussion posts

Sure, attached.

• Attachment [protected]: troubleshooting.txt [86,956 bytes]

Jan 17, 2018 • #5

Thanks! Everything looks ok there. Could you enable debug logging, then update to 9.1 again, and send me a copy of the debug log?

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue in 9.1 and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Jan 18, 2018 • #6

MV10

30 discussion posts

So, naturally reinstalling 9.1 made the problem go away. But just to play it safe, the log is attached, retested at 2:51pm EST.

Both issues were corrected, to be clear. Context menu works and Troubleshooting tab shows my config.

• Attachment [protected]: DisplayFusionDebugInfo.zip [90,361 bytes]

Jan 18, 2018 • #7

Glad to hear it! The troubleshooting info looks ok, but if you run into any more trouble, definitely let us know.

Thanks!

Jan 19, 2018 • #8