Display Fusion makes Razer Synapse 2.0 invinsible

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Gram

11 discussion posts

Heyo, I would like to point out that when I activate DisplayFusion it causes Razer Synapse not listeded in the taskbar.

Which you can see on the attached file, Razer Synapse is running on the background on the right but it dont have green bar to show the program is running. Just for control variable I let some programs running as well (Explorer, Adobe Reader (pdf), and Telegram -- which has green bar next to them). This taskbar is on DisplayFusion Multi-Monitor Taskbar, but the Windows' Taskbar also behave the same way. The only way to remove this behavior is by terminate DisplayFusion.

Also, I want to point out that Razer Synapse also marked as invinsible for in Alt+Tab when I'm using DisplayFusion Alt+Tab. Therefore if I disable the Alt+Tab function, Razer Synapse will be listed.

By those two behavior, I feel there is interference between those programs. Hmm let me know if you need more info.

I'm using Win 10 build 1903.

Jul 31, 2019 • #1

I can't get Razer Synapse to open at all here, but I don't have any Razer devices, so maybe it won't work.

Could you do the following to send me some more information about the Razer window?

Install one of our other apps, Window Inspector: https://www.binaryfortress.com/windowinspector (it's free)
Open the Razer window
Open Window Inspector
Hover over the affected window with your mouse so that the affected window's info shows in the Window Inspector window
Press Ctrl + Shift + F1 to freeze the timer in Window Inspector
Press Ctrl + Shift + F2 to save the info from Window Inspector to a file
Send me the file from the previous step

Thanks!

Jul 31, 2019 • #2

Gram

11 discussion posts

Okay, here they are. Since they behave differently, I made 2 version with / without DF

Let me know if you need more help.

• Attachment [protected]: Rzr Synapse - DF Disabled.html [98,113 bytes]

• Attachment [protected]: Rzr Synapse.html [98,835 bytes]

Aug 1, 2019 (modified Aug 1, 2019) • #3

Thanks! Is one launched from the Windows taskbar, and the other launched from a shortcut on the DF taskbar?

Aug 1, 2019 • #4

Gram

11 discussion posts

The normal one is I launched it from Windows Taskbar with DisplayFusion enabled.
The other one is I launched it from Windows Taskbar without DisplayFusion enabled (I close it from system tray).

Since it turn into invisible when I enable DisplayFusion, so I'm gave you two version in case it changes

Aug 2, 2019 (modified Aug 2, 2019) • #5

Ok, thanks! Could you send me a screenshot of the Razer window as well?

Aug 2, 2019 • #6

Gram

11 discussion posts

hmmm Razer window so like this?

• Attachment [protected]: Screenshot_1.png [317,535 bytes]

Aug 2, 2019 • #7

Yep, thanks! Could you send me a debug log for this?

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Open the Razer app
After the taskbar button disappears, move on to the next step
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Aug 2, 2019 • #8

Gram

11 discussion posts

There you go

• Attachment [protected]: DisplayFusionDebugInfo.zip [26,779 bytes]

Aug 2, 2019 • #9

Thanks! I'll pass this info over to our devs and see if they can spot anything obvious here. We don't have any Razer devices here so we can't repro the issue

Aug 6, 2019 • #10

Gram

11 discussion posts

awesome sauce, please let me know if you need more info.

Aug 8, 2019 • #11

Ok, would you be able to do the debug logging steps from post #8 above, but set it to L2 instead of L1 logging?

Make sure to disable logging after sending us the logs, L2 will affect performance.

Thanks!

Aug 16, 2019 • #12

Gram

11 discussion posts

Oops I was caught in hectic schedulle, but here is the L2 Log

• Attachment [protected]: DisplayFusionDebugInfo L2.zip [54,000 bytes]

Aug 29, 2019 • #13

No worries! I'll pass it over to our devs for review.

Thanks!

Sep 4, 2019 • #14

Just a quick update. We're going to try and get our hands on a Razer device for testing so that we can debug this further here. We'll be sure to let you know when we're able to make some progress on it.

Thanks!

Sep 11, 2019 • #15

Ok, I've gotten a hold of a Razer mouse. It installed Razer Synapse 3.4 automatically, and that seems to be working correctly for me. I tried uninstalling and installing Razer Synapse 2.0, but the window never opens for me, regardless of whether or not DisplayFusion is running.

Can you double-check your Razer Synapse version and update to 3.4 if possible?

Sep 12, 2019 • #16

Gram

11 discussion posts

Hmmmm.. I have old Razer device and it looks like it didn't detected in newer version of Razer Synapsse v.3.

So I guess I stuck with legacy version of Razer Synapse 2.0 for my device.

Sep 19, 2019 • #17

Ok, we might be out of luck here then

It looks like newer Razer accounts don't work with Razer Synapse 2.0, so it won't open here and we can't debug it

If I can get 2.0 to open here, we'll definitely have a look and try to fix it up. In the meantime, if you roll back to an older version of DisplayFusion, does the icon show up on the taskbar correctly?

DisplayFusion 9.2.4
DisplayFusion 9.3
DisplayFusion 9.4.3

Sep 19, 2019 • #18

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Display Fusion makes Razer Synapse 2.0 invinsible