DisplayFusion 9.2 does not recognize all available displays on Win 10

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tepsley

4 discussion posts

I've update to DisplayFusion 9.2 just yesterday from 9.1 and suddenly it lost support for my 5th display on Windows 10.
Windows recognizes all 5 display, as it always has, and as 9.1 did.

Logs will be provided if needed.

• Attachment [protected]: DisplayFusion_display_dialog.png [1,552 bytes]

• Attachment [protected]: Windows_10_displays.png [8,676 bytes]

May 24, 2018 • #1

CoolComputerGuy

3 discussion posts

I am having the same problem here. Windows see all monitors, DisplayFusion doesn't. I have a Pro Site License. All users, with multiple monitors are affected. Please advise.

Regards,

Chad Smith

May 24, 2018 • #2

CoolComputerGuy

3 discussion posts

I am having the same problem here. Windows sees all monitors, DisplayFusion doesn't. I have a Pro Site License. All users, with multiple monitors are affected. Please advise.

Regards,

Chad Smith

May 24, 2018 (modified May 24, 2018) • #3

We have a good idea on why this is happening and we're working on a fix as we speak. I will post a test build to try out as soon as it's available.

Thanks!

May 24, 2018 • #4

Ok, could you try this build out on one of the affected machines?
DisplayFusion 9.2.1

May 24, 2018 (modified May 24, 2018) • #5

CoolComputerGuy

3 discussion posts

Quote:

Ok, could you try this build out on one of the affected machines?
DisplayFusion 9.2.1

This fixed the problem on the first machine I tried it on. I will carry on with it and post back if it doesn't fix them all. Thanks!

Chad Smith

May 24, 2018 • #6

pgianpy

14 discussion posts

The patch did solve the issue for me. All 6 monitors are recognized again.
Pls link this patch to the download site, so that others do find it easily.
I would recommend as well to keep the old SW Version 9.1 in the download section, not only the very old 8.1.2
Regards

May 24, 2018 • #7

Glad to hear it! It will be officially posted tonight or tomorrow morning.

May 24, 2018 • #8

Nosophoros

1 discussion post

Before updating to version 9.2, my system detected all 6 monitors.
As mentioned by other users, with version 9.2 it only detected 4 monitors, each connected to different docking stations.
After the update to version 9.2.1 my system recognizes only the main monitor.

I use a surfacebook with 3 docking stations. 1x surface docking station and 2x another docking station of the same type.

May 25, 2018 • #9

John Tilly

2 discussion posts

I have the same issue. Update 9.2.1 broke DF. Only one monitor out of two is showing. Please fix!

May 25, 2018 • #10

Hey guys, we're working on this again. Could you run this utility, and click the "Submit Info to Support" button?
http://www.binaryfortress.com/Files/DisplayFusion/BFCustomerTest.exe

Please put this link in the description when sending it: https://www.displayfusion.com/Discussions/Post/?Topic=400d8950-3aa5-47e4-a6cd-887863c9c381&ForceStatus=20

Here's the installer for 9.2 as well so that you can get back up and running while we sort this out.
http://www.binaryfortress.com/Files/DisplayFusion/DisplayFusionSetup-9.2.exe

Thanks!

May 25, 2018 • #11

Ok, we've got a new test build ready that should fix this up. Could everyone give it a try? (including the folks who had this issue initially on 9.2 but not 9.2.1?
http://www.binaryfortress.com/Files/DisplayFusion/DisplayFusionSetup-9.2.2.exe

May 25, 2018 (modified May 25, 2018) • #12