DisplayFusion

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DisplayFusion Monitor profiles suddenly stopped working - cannot get the software to launch

PTEX

3 discussion posts

I use DisplayFusion for one purpose - to quickly switch between monitor configurations. Several weeks ago the function stopped working. I hoped the recent update would fix the issue. When that did not work I reinstalled the software. I can start the program now. Sometimes it will open an icon in the taskbar. If I try to right click and access any features the program, it crashes. Other times when I try to launch the icon appears momentarily then crashes on it's own. I can manually change monitors with a tool called DisplayLink, which is a utility that (I believe) is part of a USB to DVI video card; of course this is a several step process that I was able to assign to keyboard shorcuts using DisplayLink. I suspect there may be a conflict at work, but that is the extent of my knowledge...

Dec 18, 2014 (modified Dec 18, 2014) • #1

Sorry to hear that you're running into trouble! Could you attach a debug log? Here are the steps:

On the Troubleshooting tab, change the Logging drop-down to "L1: Logging Minimal"
Restart DisplayFusion
Reproduce the issue and note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Dec 18, 2014 • #2

PTEX

3 discussion posts

When I try to open the program, the icon appears in the taskbar. If I right click to access any of the components, the program crashes before I can select anything. Today I was able to get as far as seeing my monitor profiles. When I selected a profile it crashed. Launched again, then tried to use the shortcut keys to get to the desired profile. Received a notification about multi-windows taskbars and did I want to disable. Confirmed OK then crashed.

I am not sure how to get to troubleshooting log you referenced. If it is in the application I cannot open the application. If it is a windows log can you provide some steps please? Thanks...

Dec 19, 2014 • #3

Ah ok, you'll need to do the following to get the logs then:

Exit DisplayFusion
Save the attached .reg file, double-click it, and choose Yes to import
Launch DisplayFusion and make it crash again
Open Windows Explorer and type %localappdata%\DisplayFusion into the address bar
Attach the DisplayFusion.log and DebugInfo.html file from that folder

Thanks!

• Attachment: Enable Logging.reg [262 bytes]

Dec 19, 2014 • #4

PTEX

3 discussion posts

Attached is the log file for review. Took about 5 tries to get the program to launch, then I was able to recreate the crash. Thanks...

• Attachment [protected]: DisplayFusion log.txt [146,596 bytes]

Jan 2, 2015 • #5

Thanks! There's nothing suspicious in the log unfortunately

Could you try updating to the latest 7.1 Beta (http://www.displayfusion.com/Download/Beta/) and let me know if it still crashes? We have fixed up a couple of stability issues that were in 7.0. Just want to see if yours is maybe one of the ones we already fixed.

Jan 2, 2015 (modified Jan 2, 2015) • #6