Christian Treffler
52 discussion posts
Hello,
today I noticed that DF 10.1.2 on Windows 10 seems to have problems changing the wallpaper. Trying to open the Wallpaper settings does not work. The settings window does not open.
Trying to restore a backup of the settings works, but with an error message that the wallpaper file cannot be opened.
Trying to backup the settings gives a hint about what's going wrong: I get an error message that the folder location on the internal SSD cannot be accessed. My user folder is offered as an alternative, but that doesn't work either.
It seems to me that DF lost it's access rights to any folder on the SSD.
Further Tests:
My account on the PC is a restricted account and here I have problems.
On the admin account everything works fine. DF has access to the SSD.
Another user has a restricted account on that PC and here DF also works fine. No access problems on the SSD.
Uninstalled and reinstalled DF. My settings were apparently not deleted during uninstall. The problem persists.
Tried the Troubleshooting section:
No information shown in the window. I am not able to change the log setting (L0 - L3). After changing to L3, clicking 'apply', leaving the section and re-entering it, the setting is L0 again. Apparently the SSD access problem also prevents logging.
Last chance:
How can I uninstall DF and remove all settings, in order to do a clean install?
Or does anybody have an idea how to get DF running on my account again?
Thanks in advance,
Christian
Sep 27, 2024 (modified Sep 28, 2024)
•
#1
Yeah it sounds like there are some permission restrictions on that user causing conflict. When you delete DisplayFusion, this is the default install path so you can make sure it's wiped (or if you installed it somewhere else, check the install location is empty): C:\Program Files (x86)\DisplayFusion
It also creates periodic backups in the Documents folder, it may have pulled your settings from there when you reinstalled.
Christian Treffler
52 discussion posts
I tried to export all settings of all users and found that the other restricted account also has permission restrictions.
Exported all settings to an external disk. The I uninstalled DF and removed all relevant folders from:
- Users AppData folders
- C:\Program Files
- C\ProgramData (Nothing in C:\Program Files (x86))
I went through the registry and deleted all keys relevant to DisplayFusion
Then I reinstalled DisplayFusion: Same problems.
Any other ideas?
Just to confirm you can set one of those registry keys manually, like the debug log level, and when you restart DisplayFusion it doesn't revert back?
Is this a personal computer or a company computer?
Christian Treffler
52 discussion posts
It's my personal Computer
Christian Treffler
52 discussion posts
A little update:
I restored the system image from September 1st, again, as described in Post #7. Everything worked fine again.
I avoided the Windows update KB5043064 for some days and no problems appeared.
Finally installed that update again and the problem is back.
Something is changing with KB5043064.
Can you check?
I have that update installed here and it works fine, we also haven't had any other customers mention any issues with that update. There's a new security update for October (KB5044273), try downloading that and see if you still get the same results
Christian Treffler
52 discussion posts
Thanks for checking. I was thinking about formatting the SSD and reinstalling the system from scratch. However, I checked on the laptop of my son, i.e. a different computer.
He's not using DisplayFusion actively, so he didn't notice it, yet. But he has exactly the same problem.
The only commonality to my PC is that I installed his laptop for him years ago. And it's running Windows 10 Pro.
Did you try the issue on Windows 11 or Windows 10?
Here's the information about the system:
Windows 10 Pro
22H2
Build 19045.5011
Windows Feature Experience Pack
1000.19060.1000.0
4 days ago (modified 2 days ago)
•
#12
Christian Treffler
52 discussion posts
I installed Beta 8 and it seems to work. No problems with the wallpaper settings and it is possible to export the settings.
Curious:
During all my tests I restored the system image from September 1st multiple times. Every time the problem reappeared after installing the cumulative Windows Updates from later dates.
Last time I postponed these updates until today and I wanted to have the issues reappear before trying Beta 8. But the issue did not reappear after the windows update. I'm scratching my head over that. Did Microsoft repair something?
Fortunately I also had a system image from a time where the issue was present. I loaded that and tested Beta 8 there. The Problems dissapeared with Beta 8.