DisplayFusion TaskBar and Multiplicity Compatibility

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SniperFodder

50 discussion posts

Hello,

I figured I'd split this off into a new thread as I don't know if it is related to the other issues I've experienced since updating to windows 10 2004.

I use a digital KVM by the name of Multiplicity. I've noticed that that when I am interacting with a different computer, the DisplayFusion taskbar constantly seems to be refreshing. I tried setting the compatibility mode to remove the application hooks from the multiplicity processes, but it still happens. It almost feels like the taskbar is crashing while my mouse and keyboard are redirected to the other monitor.

This didn't happen before the update to 2004, which is why I'm not sure if it's an issue with Multiplicity, DisplayFusion, or both due to the update.

Oct 27, 2020 • #1

Hi Mark,

Could you send me over a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Thanks!

Oct 29, 2020 • #2

SniperFodder

50 discussion posts

Hi,

Find the log attached. Issue occurred around 10:45 (UTC -7).

• Attachment [protected]: DisplayFusionDebugInfo.zip [77,273 bytes]

Oct 29, 2020 • #3

Hi Mark,

Thanks for sending that over. Is the taskbar flickering, or is it completely disappearing and reappearing?

Thanks!

Oct 30, 2020 • #4

SniperFodder

50 discussion posts

It's like it's flickering, but it's hard to explain. I've attached a video showing what it does.

• Attachment: DisplayFusion-Taskbar-Flickering-20201030.mp4 [16,255,155 bytes]

Oct 30, 2020 • #5

Hi Mark,

Thanks for sending that video over! We are aware of that bug and we're looking into it. I've noted down your contact information, and if we have any news in the future, we'll be sure to let you know.

Thanks!

Oct 30, 2020 • #6

SniperFodder

50 discussion posts

Hi Owen,

Thanks for the feedback! Hope you and the rest of the team have a great Halloween

Oct 30, 2020 • #7

We've just released a new beta version of DisplayFusion (https://www.displayfusion.com/Download/Beta) and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!

Nov 5, 2020 • #8

SniperFodder

50 discussion posts

Hi,

It would seem the issue is still persisting after the update. If it helps, I don't have any of the mouse options selected except for the scroll on unfocused windows.

I tried disabling that option and the issue still occurs.

• Attachment: 000823.png [19,450 bytes]

000823.png

Nov 5, 2020 • #9

awjester

2 discussion posts

I also use Multiplicity, but have not use my DisplayFusion with it. Will I also have this problem or is this problem a rarity with using Multiplicity?

Nov 6, 2020 • #10

SniperFodder

50 discussion posts

The flickering in this instance seems to be limited to compatibility issue with Multiplicity, but I could be wrong. I use it all day long since I have my work computer and gaming rig connected with the KVM. Since I work from home I'm always seeing the flickering out of the corner of my eye.

Nov 6, 2020 • #11

Hi Mark,

Thanks for letting us know. We're going to re-open the issue and look into it a bit further. We'll be in contact, either to gather more information, or to let you know when we have it fixed up.

Thanks for your patience!

Nov 6, 2020 • #12

SniperFodder

50 discussion posts

Hi Owen,

Sounds good. Thanks for the support!

Nov 6, 2020 • #13

awjester

2 discussion posts

If you need another test station, please let me know. I would also like to know if you find a solution. Thank you!

Nov 7, 2020 • #14

Our latest beta may have this fixed up. Can you try it out and let me know how it works? Here's the link: https://www.displayfusion.com/Download/Beta/

Thanks!

Mar 7, 2022 • #15

SniperFodder

50 discussion posts

Is that Beta 13 for DisplayFusion Pro 10? If so I'm already on it, and the flickering still exists.

Mar 7, 2022 • #16

Hi Mark,

Ah okay, thanks for confirming. I've re-opened this for us to look into.

Thanks!

Mar 14, 2022 • #17

SniperFodder

50 discussion posts

Hello Owen,

I will say that the flickering is not as consistent as it was previously. It sometimes flickers a few times and then stops. Other times I don't see any flickering at all, and yet others it does constantly flash. So some change definitely has occurred towards the better.

I'll try and pay attention to it so see if there's any rhyme or reason to it, but I've been living with it so long that I tend to ignore the flashing that is in the corner of my eye from that monitor 😅

Mar 14, 2022 • #18

Interesting, thanks for the info!

Mar 18, 2022 • #19