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EvaUnit02
12 discussion posts
DisplayFusion v4.2 is chewing up CPU cycles on my computer. I'm running Win7 Ultimate 64-bit. I have an i5-2500k and 32GB of RAM. I'm not sure if or what other software could potentially be causing a problem with DisplayFusion.

Every now and again mouse and keyboard input will slow down or freeze (due to high CPU usage by DisplayFusion as reported by Task Manager) I think high network traffic is correlated but I can't be sure. It might be related to task bar item progress overlays but again, I'm not sure. Shutting down DisplayFusion solves my problem.

v4.1 was fine. Is there a link to v4.1 somewhere so I could roll back?
Oct 26, 2012 (modified Oct 26, 2012)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Here's the link to download 4.1: http://www.binaryfortress.com/Files/DisplayFusionSetup-4.1.exe

Before you do that, could you attach a copy of the info from the Troubleshooting tab? Also, does this seem to occur when DisplayFusion changes the wallpaper?

Thanks!
Oct 26, 2012  • #2
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EvaUnit02
12 discussion posts
I've attached the troubleshooting log.

It doesn't seem to be correlated to the wallpaper changing, no.
• Attachment [protected]: log.txt [46,980 bytes]
Oct 27, 2012  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, would you be able to try disabling the following DisplayFusion features one at a time to see if the performance issues go away?
  • Multi-Monitor Taskbar
  • TitleBar Buttons
Thanks!
Oct 29, 2012  • #4
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EvaUnit02
12 discussion posts
I already had TitleBar Buttons disabled so I didn't check that.

When I disable the Multi-Monitor Taskbar, the problem seems to go away.
Oct 31, 2012  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Interesting! Would you be able to help troubleshoot further by doing the following?
  • Enable debug logging on the Troubleshooting tab (set it to Logging: Important Only) and click Apply
  • When DisplayFusion is consuming a lot of CPU, please note the time so I'll know where to look in the log file, and also note the CPU usage %
  • Send me the %appdata%\DisplayFusion\DisplayFusion.log file (can be found by clicking the 'Open Log' button on the Troubleshooting tab)
  • Disable debug logging after attaching it here, and also attach a copy of the info from the Troubleshooting tab
Thanks!
Nov 1, 2012  • #6
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EvaUnit02
12 discussion posts
Sure thing. Give me a few days.
Nov 2, 2012  • #7
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EvaUnit02
12 discussion posts
I've attached the log. In this particular case, it occurred around 14:18 on 2012.11.04. Everything effectively freezes so it's hard to get an accurate CPU usage value from Task Manager since it can't update the window. However, after the issue subsides, the highest value displayed for DisplayFusion.exe was 17%. I suspect it's at or near 100% while the issue occurs, though.

I am able to consistently replicate the problem when loading Ubisoft's uPlay client from Valve's Steam client. So, that's what I did in this particular case. The problem is not limited to this case, though. Also, when I disable the Multi-Monitor Task Bar, the problem goes away.
• Attachment [protected]: DisplayFusion.log [218,782 bytes]
Nov 4, 2012 (modified Nov 4, 2012)  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I wasn't able to reproduce it using those steps (Launch Uplay from Steam), but could you try disabling the Application Hooks in the DisplayFusion Advanced Settings, to see if that makes any difference on your system?

Thanks!
Nov 5, 2012  • #9
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EvaUnit02
12 discussion posts
It does. Freezing and slowdown are no longer an issue with global application hooks disabled.
Nov 6, 2012  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, that provides a bit of a clue. If the performance issues stop when the global hooks are disabled, it's most likely that another application on your system is flooding DisplayFusion with messages.

This is where the troubleshooting gets a bit tricky. We need to figure out which program is causing the flood of messages. As a preliminary test, would you be able to do the following?
  • Re-enable the hooks
  • Disable everything except DisplayFusion from startup (easiest way is to use msconfig)
  • Reboot, and see if the performance issues are there or not
Thanks!
Nov 8, 2012  • #11
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EvaUnit02
12 discussion posts
I can't pin point the problem. It seems to work fine when I disable everything I can (both applications and services) At a certain point after launching more things, it starts to slow down. Even after shutting those things down, the problem persists for a bit. No one application causes the issue. It's not a RAM issue, either.

After further investigation, it doesn't seem to be related to the application hooks setting at all. With the setting disabled in the new v4.3, I still get slow down.

As before, I'm testing by launching Steam, then uPlay from Steam, and swirling my mouse around until the uPlay front end displays.

Shutting down DisplayFusion resolves the problem.
Nov 10, 2012  • #12
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EvaUnit02
12 discussion posts
I've noticed it occurring more generally with DisplayFusion, as well. I just tried to click on the Troubleshooting menu in the settings window and it slowed to a crawl.
Nov 10, 2012  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, just to confirm, did you get a chance to try rolling back to 4.1 to see if the issue goes away? The download link is in post #2 above.

If it does go away in 4.1, I'm going to create some sort of troubleshooting checklist that we can go through in order so that we can hopefully narrow down the cause of this issue.

Thanks!
Nov 12, 2012  • #14
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EvaUnit02
12 discussion posts
Sorry for the long delay. I was getting frustrated with the situation and decided I should probably do my due diligence to ensure it wasn't an issue with DisplayFusion. Turns out, it wasn't.

Somehow, launching certain applications (such as uPlay) would cause a printer-specific application (HPNetworkCommunicator.exe) to freak out which in turn caused my AV software (Kaspersky Anti-Virus) to start scanning it...which when combined with DisplayFusion caused everything to slow to a crawl. Disabling any one of HPNetworkCommunicator, KAV, or DisplayFusion would solve the issue. Ultimately, I ended up placing HPNetworkCommunicator in the trusted group of applications in my AV software; causing KAV to ignore the app entirely. Everything works fine.

Thanks for your patience and your efforts. I appreciate it. I thought I had disabled KAV before reporting the issue but it turns out KAV actually stays resident and active even when shut down from its front-end, for some reason. Still, I should have thoroughly troubleshooted before bothering you.
Dec 1, 2012 (modified Dec 3, 2012)  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Interesting, glad to hear it wasn't solely caused by DisplayFusion, but it sounds like there could possible be some kind of conflict there anyhow. If we get a chance, we'll do some testing with Kaspersky to see if we can find anything out.

At any rate, glad to hear you were able to get it sorted out!

Thanks!
Dec 4, 2012  • #16
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