Error: CurrentMonitor is NULL [1]

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Mike380

11 discussion posts

Hello and thanks for DF!

I have been having this nagging issue for some time. Through multiple versions of DF as well as multiple GFX cards and motherboards. I have also performed a clean install of Windows 7.

The error occurs after the pc is powered on or waked from sleep and I try to apply a monitor profile. If I simply apply the profile again everything works perfectly. It only occurs once. I have 2 displays connected. One monitor and one tv both in 1920x1080.

Here is the full error.

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An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: CurrentMonitor is NULL [1]: Current: [Generic PnP Monitor @ NVIDIA GeForce GTX 970 (ID: 2 • Serial:  • Primary: False • Attached: False • Extra: False • Split: False • Split Padding: L=0, R=0, T=0, B=0 • Bounds: X=0, Y=0, W=0, H=0 • WorkArea: X=0, Y=0, W=0, H=0 • RefreshRate: 60hz • ColourDepth: 32 • Clone: {X=0,Y=0,Width=0,Height=0} • Driver: Unknown • Device: \\.\DISPLAY2 • TA:ID: 0 • TA:AID: 0:0 • Output: Other • DPIScaleX: 0 • DPIScaleY: 0 • Orientation: Landscape)] All: Count: 2
- SAMSUNG @ NVIDIA GeForce GTX 970 (ID: 1 • Serial:  • Primary: False • Attached: False • Extra: False • Split: False • Split Padding: L=0, R=0, T=0, B=0 • Bounds: X=0, Y=0, W=0, H=0 • WorkArea: X=0, Y=0, W=0, H=0 • RefreshRate: 60hz • ColourDepth: 32 • Clone: {X=0,Y=0,Width=0,Height=0} • Driver: Unknown • Device:  • TA:ID: 1048849 • TA:AID: 49481:0 • Output: HDMI • DPIScaleX: 0 • DPIScaleY: 0 • Orientation: Landscape)
- Acer S232HL @ NVIDIA GeForce GTX 970 (ID: 2 • Serial: LQY080094201 • Primary: True • Attached: True • Extra: False • Split: False • Split Padding: L=0, R=0, T=0, B=0 • Bounds: X=0, Y=0, W=1920, H=1080 • WorkArea: X=102, Y=0, W=1818, H=1080 • RefreshRate: 60hz • ColourDepth: 32 • Clone: {X=0,Y=0,Width=0,Height=0} • Driver: Builtin • Device: \\.\DISPLAY1 • TA:ID: 1048848 • TA:AID: 49481:0 • Output: DVI • DPIScaleX: 0 • DPIScaleY: 0 • Orientation: Landscape)

Oct 14, 2016 (modified Oct 14, 2016) • #1

Is only one, or both monitors enabled when the computer wakes from sleep?

Oct 14, 2016 • #2

Mike380

11 discussion posts

Only one. I most often have only one enabled by the time the pc sleeps.

Oct 15, 2016 • #3

Mike380

11 discussion posts

I caught your drift and tested letting the pc sleep with both enabled. The same error occurred. It resumed on my primary display. What can I do? This has been happening for years. It makes me a little sad.

Oct 19, 2016 • #4

Ok, thanks for trying that! After you wake from sleep, if you enable the monitor with the Windows display settings instead of DisplayFusion, does it still get disabled after the next sleep/resume?

Oct 19, 2016 • #5

Mike380

11 discussion posts

Using windows display settings, the pc resumed with both displays enabled. I still got an error when applying a single display profile.

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An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: CurrentMonitor is NULL [1]: Current: [Unknown @ NVIDIA GeForce GTX 970 (ID: 2 • Serial:  • Primary: True • Attached: True • Extra: False • Split: False • Split Padding: L=0, R=0, T=0, B=0 • Bounds: X=0, Y=0, W=1920, H=1080 • WorkArea: X=0, Y=0, W=0, H=0 • RefreshRate: 60hz • ColourDepth: 32 • Clone: {X=0,Y=0,Width=0,Height=0} • Driver: Unknown • Device: \\.\DISPLAY2 • TA:ID: 0 • TA:AID: 0:0 • Output: Other • DPIScaleX: 0 • DPIScaleY: 0 • Orientation: Landscape)] All: Count: 2
- SAMSUNG @ NVIDIA GeForce GTX 970 (ID: 1 • Serial:  • Primary: True • Attached: True • Extra: False • Split: False • Split Padding: L=0, R=0, T=0, B=0 • Bounds: X=0, Y=0, W=1920, H=1080 • WorkArea: X=102, Y=0, W=1818, H=1080 • RefreshRate: 60hz • ColourDepth: 32 • Clone: {X=0,Y=0,Width=1920,Height=1080} • Driver: Builtin • Device: \\.\DISPLAY1 • TA:ID: 1048849 • TA:AID: 50907:0 • Output: HDMI • DPIScaleX: 0 • DPIScaleY: 0 • Orientation: Landscape)
- Acer S232HL @ NVIDIA GeForce GTX 970 (ID: 2 • Serial: LQY080094201 • Primary: True • Attached: True • Extra: False • Split: False • Split Padding: L=0, R=0, T=0, B=0 • Bounds: X=0, Y=0, W=1920, H=1080 • WorkArea: X=102, Y=0, W=1818, H=1080 • RefreshRate: 60hz • ColourDepth: 32 • Clone: {X=0,Y=0,Width=1920,Height=1080} • Driver: Builtin • Device: \\.\DISPLAY1 • TA:ID: 1048848 • TA:AID: 50907:0 • Output: DVI • DPIScaleX: 0 • DPIScaleY: 0 • Orientation: Landscape)

Oct 20, 2016 • #6

Mike380

11 discussion posts

To clarify after more testing. The pc resumes with the correct displays enabled (same as before it sleeps). However, without fail, the error occurs regardless of which profile I apply. If I simply apply it again, all works perfectly until the pc sleeps. If the pc has been shut down, DF works perfectly when its booted up.

Oct 20, 2016 • #7

Ok, would you be able to do the following?

Download this utility: https://www.binaryfortress.com/Files/DisplayFusion/CustomerTest.exe
After resuming from sleep, before trying the Monitor Profile, save the output from CustomerTest.exe
Try to apply the Monitor Profile (you should get the error)
Restart CustomerTest.exe and save the output again
Send me both files

Thanks!

Oct 21, 2016 • #8

Mike380

11 discussion posts

Yes, thanks. Here you go.

• Attachment [protected]: After Error.txt [29,929 bytes]

• Attachment [protected]: Before Error.txt [30,429 bytes]

Oct 22, 2016 • #9

Mike380

11 discussion posts

A test after profiles are applied successfully.

• Attachment [protected]: After Success.txt [29,929 bytes]

Oct 22, 2016 • #10

Thanks! We'll review these and see what we can find out.

Oct 26, 2016 • #11

Mike380

11 discussion posts

What did you find? I've been keeping DF updated but I keep getting this error. It definitely occurs due to the pc going to sleep. Is it Gigabyte motherboards?

Nov 12, 2016 • #12

Sorry, I should have posted an update. All three of those files look exactly the same, so it's very weird that it errors one time, and then works the next. Without being able to reproduce this here, it will be impossible for us to debug the issue. I'm leaving this open on my list, as I have a few other Monitor Configuration issues to try and reproduce here as well, so I'll be working on all of them at the same time. If we make any progress, we'll definitely let you know!

In the meantime, one last thing you can try is to enable the "Monitor Configuration > Use classic get/set functions" option in the Settings > Advanced Settings window. I'm not sure if it will fix the issue for you, but it's worth a try

Nov 15, 2016 • #13

Mike380

11 discussion posts

Thanks for looking into it. The great news is a recent nvidia driver update [375.70] seems to have fixed it. After years of this error. Funny thing is I had this error with my last ati gfx card as well. I've been using geforce experience to update the drivers lately. Maybe thats the way to go.

Nov 29, 2016 • #14

Interesting! Glad to hear it's all working correctly now. I wonder if a recent Windows Update may have contributed to fixing the issue as well?

Nov 29, 2016 • #15

Mike380

11 discussion posts

I suppose it could have been a windows update. I don't pay close attention to that. Since I posted, the error has occurred a few times. It is far less frequent now but still frustrating.

Dec 4, 2016 (modified Dec 4, 2016) • #16

Would you be able to try loading the Monitor Profiles through the DisplayFusion Monitor Configuration window for a while? I've had a couple of other customers report that they get a similar error when loading the profiles via hotkey or the tray menu, but not when loading it through the Monitor Configuration window. I'm curious to find out if the same is true on your system.

Dec 8, 2016 • #17

Mike380

11 discussion posts

Yes, no problem. Will get back to you.

Dec 12, 2016 • #18