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Ken H.
2 discussion posts
My Display Fusion is definitely having memory issues!

It's constantly increasing memory usage at an alarming rate. In task manager I can watch the working set and commit size steadily increase, at the moment 760k working and 1.2GB commit, and rising. GEEZ!

log attached.

Please advise ASAP!

Thanks,

Ken
• Attachment [protected]: display-fusion-log-11-26-1053.txt [70,330 bytes]
Nov 26, 2013  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
One thing I've noticed between you two and these fellows (http://www.displayfusion.com/Discussions/View/high-memory-usage/?ID=ce632854-a521-4017-ae2f-6afcaebc2db4) is that you're all using BitDefender. I'll grab a trial of BitDefender and see if I can reproduce these issues here.
Nov 26, 2013  • #2
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Ken H.
2 discussion posts
Quote:
One thing I've noticed between you two and these fellows (http://www.displayfusion.com/Discussions/View/high-memory-usage/?ID=ce632854-a521-4017-ae2f-6afcaebc2db4) is that you're all using BitDefender. I'll grab a trial of BitDefender and see if I can reproduce these issues here.


I just installed their Small Business Security package on 30 day trial. Am testing for possible deployment to other users and machines at our non-profit. The only other Display Fusion user here is NOT experiencing the memory issues. So the evidence mounts... Damn, BitDefender is the only one available to us as a donation.

Will wait to see what you find...hopefully there's a fix.

Ken
Nov 26, 2013  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Yeah, I installed the BitDefender trial about an hour ago, and I can already see DisplayFusion's memory usage increasing since then. I'm going to let it run over night, to confirm.

My initial investigation seems to point to the "Active Virus Control" heuristic part of BitDefender, which can actually be disabled separately from the normal On-access scanning. The Active Virus Control seems to be hooking DisplayFusion and loading in a DLL (avcuf64.dll) to the DisplayFusion.exe process, which is likely what's causing DisplayFusion.exe to leak memory.

At any rate, I'll follow-up again tomorrow after it's had a chance to run longer, and I'll also try disabling the Active Virus Control in the morning to confirm that that is indeed what's causing the issue.
Nov 26, 2013  • #4
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David Olsen
3 discussion posts
I've also encountered this memory leak issue and am running BitDefender - at one point the Display Fusion process was using > 2GB working memory.

I've added the Display Fusion Program Files folder / *.exe to the excluded list for the active virus control scanner in BitDefender. Hopefully that will fix things.

Are there any additional DF files outside of the DF Program Files folder I need to add to the exclusions listl?
Nov 27, 2013  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Nope! All of the executables are in that directory. Make sure to reboot after adding the exception, as BitDefender may not unload the hooks until a restart.
Nov 27, 2013  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@David: Quick question: I've only been able to find a way to add exclusions for on-access/on-demand scanning, and not for the Active Virus Control heuristic scanner. Is there a different location in the settings for that?
Nov 27, 2013  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Scratch that, I found it. Have to add it to the Excluded Processes :)
Nov 27, 2013  • #8
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David Olsen
3 discussion posts
Can confirm that adding the Display Fusion Program Files folder / *.exe to the excluded list for the active virus control scanner in BitDefender appears to fix the memory leak problem.

After almost 30 hours up time, the DisplayFusion.exe process is still only using <100MB of memory, similar to my long term historical observations.
Nov 29, 2013  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Yep, same here as well. Thanks for posting that solution David!
Nov 29, 2013  • #10
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