voo
8 discussion posts
The problem happens only quite rarely it seems (first time for me since beta4) and I didn't have logging enabled. No logging, but I did create minidumps of the exe itself and the hook, so that should help debugging the problem.
To be exact I ran ".dump /ma" under windbg. Since those files are rather large I can't upload them directly here - and since I don't want to publish dumps that may contain sensitive data, I'm going for the simple solution of uploading the data somewhere and posting the link as a private attachment (including the troubleshooting information).
• Attachment [protected]: info.txt [43,961 bytes]
Thanks! Could you enable debug logging on the Troubleshooting tab (set it to Logging: All Lines), and attach a copy of the debug logs the next time it crashes?
Thanks!
voo
8 discussion posts
Have done that, but as I said, the crashes are quite rare - the PC has been running since beta4 without any crashes apart from this one, so that may take some time.
voo
8 discussion posts
Turns out, we were.. umn "lucky"? Well anyhow the logs are attached this time
• Attachment [protected]: DisplayFusion.zip [111,322 bytes]
Thanks! Did you have the debug logging set to Logging: All Lines? It looks like it was only set to Logging: Important Only.
From the log, the last thing that happened was the system tray icons on the DF taskbar updated, which may or may not be related. Would you be able to make sure the debug logging is set to All Lines, then disable the tray icons on the DF taskbar (right-click the taskbar, navigate to Multi-Monitor Taskbar > System Tray > Show/Hide icons), and see if it crashes again? Please send the updated debug log if it does crash again.
Thanks!
voo
8 discussion posts
After the crash I set it to important only and only changed it after your follow up post - so maybe I didn't accept the change correctly.
It's now set to all lines and I've removed the icons.
voo
8 discussion posts
Removing tray icons seems to have eliminate the problem.
I've made some excellent progress today on this issue. Can you follow-up once Beta 3 has been released tomorrow (Thursday)? Thanks!
voo
8 discussion posts
Got the first force stop since last time after updating to beta 4.1.0 beta 3.
Attached is the log - this time I made sure it was set to all lines, so I hope that helps.
• Attachment [protected]: DisplayFusion.log [5,459,810 bytes]
Jun 7, 2012 (modified Jun 8, 2012)
•
#11
Thanks! Did that crash happen with the tray icons still disabled?
Hi all,
We just found a bit of a show-stopping bug in Beta 6, so we've had to pull it for now. We'll be fixing it up, and hopefully will have Beta 7 posted soon.
Sorry for the inconvenience!
