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pauler's profile on WallpaperFusion.com
Seriously. I own a few of your products and have been a fan, but I can't seem to simply switch to a gaming profile and back without major headaches. I have spent hours creating monitor profiles, splits, and attempting to make triggers work with random success.

You have good support, but as far as I can tell, zero guides or best practices for your products.

I wish you well. I'm uninstalling display fusion and simply using layouts from the OS. I don't have time to re-create or troubleshoot every time I change my display profile.
Dec 14, 2020  • #1
User Image
Mitchell Ogilvie
4 discussion posts
I've been having the same issues. Every couple of weeks it seems that DF just "forgets" my profiles and splits causing me to have re-configure them. SOOOO annoying.:x
Dec 14, 2020  • #2
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

@Pauler Sorry to hear! If you would like any help troubleshooting in the future just let us know, we'd be happy to help.

@MitchellOgilvie Strange! Are the profile's themselves being wiped, or just the settings of each profile?

Thanks!
Dec 15, 2020  • #3
User Image
Mitchell Ogilvie
4 discussion posts
It appears that the link to the settings is broken. The profiles remain there but when I try to load a new profile setting it says something about not being able to load the settings. There was an error message but unfortunately I didn't capture it. When it happens again I'll try and take a screenshot of the error.
Dec 15, 2020  • #4
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Mitchell,

Sounds good, if it's a error 31 or error 87, can you try updating to our latest beta and see if the issue persists? You may have to recreate your profiles after updating. Here's the link to the beta: https://www.displayfusion.com/Download/Beta/

Thanks!
Dec 15, 2020  • #5
User Image
Mitchell Ogilvie
4 discussion posts
Hey Owen, I was able to capture the error as it happened again after some time.

An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: Failed to call SetDisplayConfig. [HR: 31]
[System.Exception]

Appears to be error 31. I'm downloading BETA now and will give that a go for a while. Hopefully its sorted out in the new release.
Jan 21, 2021  • #6
User Image
Mitchell Ogilvie
4 discussion posts
Nope. Same behaviour with the Beta version. Seems like all monitor profiles are no longer accessible and require recreating them.
• Attachment [protected]: DisplayFusion-error.png [9,396 bytes]
Jan 21, 2021  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Mitchell,

Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
Jan 21, 2021  • #8
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