UWK-87
166 discussion posts
Hi Keith.
I have seen this weird issue happening with Snagit. For example, when we are in the snagit screenshot mode (region selection) none of the snagit shortcuts works, such as F1, Space & Enter for selection, ESC for cancel selection. However, if I exit DF and then use these shortcuts they work perfectly fine.
I have generated both Log Level 2 & Level 3 just for the duration of this issue, in which I just opened the selection mode pressed the shortcuts and took screenshot. Can you kindly have a look at it and see if you can find the issue, of why DF is interfering with the shortcut(s)
Thanks.
P.S: Put Snagit in compatibility with disable everything for this application including hooks. Let's see if that resolves the issue.
• Attachment [protected]: DisplayFusion[Log 2].log [351,739 bytes]
• Attachment [protected]: DisplayFusion[Log 3].log [1,658,504 bytes]
Mar 12, 2018 (modified Mar 12, 2018)
•
#1
I don't see anything out of the ordinary in the logs. How did the compatibility rule work out?