Lock Screen is Blank

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Bill H1

7 discussion posts

I have a dual monitor setup. I setup the lock screen to display a local image. The image shows up on the Windows Lock Screen tab but when engaged, all I see is black. I tried changing the wallpaper to the same image I want to use for the lock screen and then checked the box on the Lock Screen tab to "Use the current Desktop Wallpaper..." but this did not work either. Am I doing something wrong?

Feb 22, 2021 • #1

Hi Bill,

Could you send me over the image your trying to set, so I can test it out on my end?

Thanks!

Feb 23, 2021 • #2

Bill H1

7 discussion posts

Hi Owen,

I've tried a couple, both small and large, but none have worked. I've attached the most recent.

Thanks!

• Attachment [protected]: Underpass-3840x1080 Dual Display Fractal by GrahamSym on DeviantArt.png [3,058,937 bytes]

Feb 23, 2021 • #3

Hi Bill,

Strange, I tested it out on my end and it seems to be working okay. Can you send me over a screenshot of your "Windows Lock Screen" tab, in the Display Fusion settings window?

Thanks!

Feb 24, 2021 • #4

Bill H1

7 discussion posts

Sure, Owen. It's attached.

• Attachment [protected]: screenshot.png [121,717 bytes]

Feb 24, 2021 • #5

Hi Bill,

Thanks for sending that over, could you also send me over a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Thanks!

Feb 25, 2021 • #6

Bill H1

7 discussion posts

Interesting. I have DisplayFusion setup to manage the windows lock screen. I went to the Windows 10 tab and set the Lock Screen monitor timeout to 1 minute. But it didn't work. Only when I changed the Lockscreen settings in Windows to 1 minute did the lockscreen kick in but, as before, with the totally black screen on both monitors rather than the image I set. The time I ran the tests was from around 2:55 to 3:00 CST.

• Attachment [protected]: DisplayFusionDebugInfo.zip [255,609 bytes]

Feb 25, 2021 • #7

Hi Bill,

Thanks for sending that over. If you try to set the lock screen image using the Windows settings instead of DF, does it work or is it still blank?

Thanks!

Feb 26, 2021 • #8

Bill H1

7 discussion posts

Hi Owen,

No, same thing happens. However, it worked prior to installing DisplayFusion. The problem is Windows 10 will only show the lock screen on one monitor so that's why I found your program.

Feb 26, 2021 • #9

Hi Bill,

Ah, there might be some confusion here. We currently don't support spanning the lock screen across multiple monitors, but we do have it open as a feature request.

Is your issue that it isn't appearing across all your monitors?

Thanks!

Mar 1, 2021 • #10

Bill H1

7 discussion posts

Right now, the lock screen isn't appearing on any screen. It's just black. But it sounds like I need to explore other options. Thanks for your help.

Mar 1, 2021 • #11

Hi Bill,

I've added your vote to the feature request, so we'll be sure to let you know if we have any news on in it in the future. If you're still having issues with setting your lock screen through windows after removing DisplayFusion, please let me know.

Thanks!

Mar 2, 2021 • #12

Bill H1

7 discussion posts

Thanks, Owen! Everything is working fine and I discovered that my NVidia Control Panel will handle the span for me.

Mar 2, 2021 • #13