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Tim Oister
13 discussion posts
After performing the latest DisplayFusion update, my main monitor flickers. It's very intermittent, and since it's my laptop screen that I only really use for email notifications, it's hard to say what might be triggering the behavior. I'm usually working on the secondary monitor, and I'll see the flickering out of the corner of my eye. However, I have been reading emails when it has happened, but even then, I wasn't doing anything that might cause it to happen.

Other than the normal Windows 7 updates, I haven't installed anything else other than the last DisplayFusion update.

It's not a show-stopper, but it's very distracting. Any help would be greatly appreciated!
Dec 8, 2017  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you attach a copy of your troubleshooting info? Here are the steps:
  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Dec 11, 2017  • #2
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Tim Oister
13 discussion posts
Please see the attached troubleshooting file...

Thanks!

Tim
• Attachment [protected]: DisplayFusionDebugInfo.zip [25,417 bytes]
Dec 11, 2017  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I don't see anything out of the ordinary there. Is it the whole monitor that flickers, or just the taskbar?
Dec 12, 2017  • #4
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Tim Oister
13 discussion posts
My main display is the laptop screen, and the whole screen flickers. I'm not sure if it's in response to some system event, but it's intermittent. When it happens, I've tried to track what is happening, but there doesn't seem to be a pattern.

At first I thought that it might be when I receive an email (we use Gmail at work), but it doesn't happen every time.
Dec 12, 2017  • #5
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Tim Oister
13 discussion posts
I'm starting to wonder if it might be related to windows that I have configured to move from Monitor 1 to Monitor 2. Again, it's not consistently happening, so it's really hard to say.
Dec 12, 2017  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, could you send me a full debug log? Here are the steps:
  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • The next time it flickers, note the time so we'll know where to check in the log file
  • Open the Settings > Troubleshooting tab and click "Export Info to File"
  • Disable debug logging after sending the log
Dec 13, 2017  • #7
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Tim Oister
13 discussion posts
It just happened...according to my clock, it was shortly before 1:42:40pm. That's Central Time, because my office is in Texas. I'm on Eastern Time, so it will either show up as 1:42 or 2:42 in the logs. Sorry for the confusion...they lock down our settings.
• Attachment [protected]: DisplayFusionDebugInfo.zip [97,349 bytes]
Dec 13, 2017 (modified Dec 13, 2017)  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! There's nothing out of the ordinary in the debug log either, very strange! How often does it occur? Does it happen often enough that you could try exiting DisplayFusion and confirm that it no longer flickers?
Dec 14, 2017  • #9
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Tim Oister
13 discussion posts
I can try that. I've already rebooted, so I can confirm that doesn't help. It just started after the last update to DisplayFusion, but that might just be a coincidence. I have a few things to finish here at work, but when I can, I'll shut down the app and monitor it for a while.

Thanks for all of your help!
Dec 14, 2017  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries, sounds good. No rush at all, just keep me posted on what you find out.

Thanks!
Dec 14, 2017  • #11
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Tim Oister
13 discussion posts
I restarted both DisplayFusion and the computer, and neither has fixed the problem. It's not happening as frequently, but it is still happening. I'm considering moving the only thing that I have open on the main monitor, which is Gmail, to the secondary monitor, and then moving something lightweight, like a text editor, to the main monitor, just so that I can see if the flickering continues.
Dec 14, 2017  • #12
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Tim Oister
13 discussion posts
Scratch that idea...I just moved Gmail to my secondary monitor and opened Notepad on the main screen, and after about 5 minutes, it flickered. Not sure what to do at this point...guess I'm just going to have to deal with the nuisance.
Dec 14, 2017  • #13
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Tim Oister
13 discussion posts
Probably is meaningless, but I run Gmail and the Google Calendar in the Chrome browser.
Dec 14, 2017  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for the update! I noticed that you said you restarted DisplayFusion. Did you also try just exiting DisplayFusion, and seeing if it still happens when DisplayFusion is not running?
Dec 15, 2017  • #15
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Tim Oister
13 discussion posts
Let me give that a try...
Dec 15, 2017  • #16
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Tim Oister
13 discussion posts
Interesting...it is still doing it, even with DisplayFusion not running. Not sure why it's only occurring on my laptop (primary) display, but definitely rules out DisplayFusion.

Thanks again!
Dec 15, 2017  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries, thanks for trying that out! I'm not sure what would be causing that, but there are a couple of other troubleshooting steps you could try:
  • Disable all startup applications and reboot, see if it still flickers with nothing running.
  • Try updating the video card drivers.
  • If the above fails, it could be an issue with the connection between the laptop mainboard and the display itself.

Good luck!
Dec 15, 2017  • #18
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Tim Oister
13 discussion posts
Thanks again for all of your help! Looks like I have a few things to look at, but if all else fails, I'll turn it over to our Tech Support people and see if it's something they've ever ran into.
Dec 15, 2017  • #19
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Tim Oister
13 discussion posts
Just to follow up...

I was finally able to figure out what was happening (but not really why). I was typing a rather lengthy email, so I was focusing on my laptop screen, and the flicker happened multiple times. I noticed that the laptop's battery indicator flashed red as the flicker occurred. So my guess is that it is temporarily switching over to battery power for some reason, and that is causing the monitor to flicker.

Thanks again for all of your help in trying to get to the root of the problem!

Tim
Jan 25, 2018  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries, thanks for posting a follow-up! I'll keep that in mind in case anyone else has a similar issue :)
Jan 25, 2018  • #21
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