Hello,
Strange, when you make monitor 1 your primary and re-save the profile, does it ask you to overwrite your current profile, or save it as a new one?
Thanks!
Oilman100
10 discussion posts
It just overwrites it and moves the taskbar from monitor 2 to monitor 1. FYI Monitor 1 is DP and Monitor 2 is DVI Out with a HDMI into the computer . Not sure whether this makes a difference, when the computer initially boots the bios image is on M2 and only goes to M1 when Windows logon appears. this behaviour is only recent
Hello,
Just to be clear, both monitor profiles have Monitor 1 saved as the primary, but when you change to either, it makes monitor 2 the primary?
If you make monitor 1 your primary and reboot, does that also revert it back to monitor 2?
Thanks!
Oilman100
10 discussion posts
Yes both monitor profiles have M1 saved as primary and when I change profiles M2 becomes the primary. When the machine boots it defaults to the main M1 as primary. M3 works as it should and always remains as M3 non primary.
Oilman100
10 discussion posts
ok please find attached file, i start on the G9 profile and switch to Main Horizontal and M2 becomes default rather than M1 as default, I also have issues when going back to G9 profile with Icons not loading.
• Attachment [protected]: DisplayFusionDebugInfo.zip [198,341 bytes]
Hello,
Thanks for sending that over. Does the issue persist if you delete and recreate the profile as well, rather then trying to overwrite it?
Also, do you have more then 1 video card?
Thanks!
Oilman100
10 discussion posts
i have only one video card and it is the same issue with new profiles when I have M2 / DVI monitor attached. If I have a 2 monitor setup only with DP as M1 and HDMI as M2 then it works fine, its only when I introduce the DVI monitor. I have also seen recurring issues with the icon profiles, it looks like the profile is actioned before all monitors have been assigned and the icons appear in the right order but across 2 monitors, manually loading the icon profile after all monitors are set up works fine. I'm wondering if the loading sequence in general is not giving sufficient time to complete a task before starting the next one, not sure
Hello,
That's an interesting note about the DVI monitor. Does the issue persist if you swap that out to use a different cable with that monitor? Or if you use that DVI cable on a different monitor, does the issue follow?
Thanks!
Oilman100
10 discussion posts
it only has the DVI connection, if I take it out of the 3 monitor setup and only use 2 (DP and HDMI) it works fine but the icons still need a manual update, i would say the icons activate too early before the monitors have completed changing, tbis needs addressed. Not sure why the DVI one takes presidence over the DP (M1)
Hello,
We can definitely look into adding a slight delay on the icon profile to give it time to adjust other settings first.
Does the issue persist if you have a 2 monitor setup with the DVI monitor attached? For example, the HDMI and the DVI monitor, or the DP monitor and the DVI monitor?
Thanks!
Oilman100
10 discussion posts
yes, as long as I have the DVI monitor attached it takes presidence over the DP or HDMI, not sure why
Oilman100
10 discussion posts
ok find attached 3 files :
1. Initial startup, the first one configured after bootup
2. New profile, M2 is now prime monitor and has the taskbar
3. Back to initial startup profile (using hotkey), everything works fine again
• Attachment [protected]: DisplayFusionDebugInfo initial startup.zip [255,048 bytes]
• Attachment [protected]: DisplayFusionDebugInfo new profile.zip [255,337 bytes]
• Attachment [protected]: DisplayFusionDebugInfo switch back.zip [254,990 bytes]
Hello,
Interesting, thanks for sending those over. Can you save a new profile while monitor 1 is your primary, and then send me over another copy of your troubleshooting information? Could you also let me know what you name the new profile you create?
Thanks!
Oilman100
10 discussion posts
Please find new profile debug, new monitor profile named Test 1
• Attachment [protected]: DisplayFusionDebugInfo Test 1.zip [255,776 bytes]
Hello,
Thanks for sending that over. So it looks like monitor 1 has been correctly saved as the primary monitor for that profile. Can you confirm for me that loading that profile still makes monitor 2 the primary? If it does, can you send over one more copy of your troubleshooting information after it's loaded?
Thanks!
Oilman100
10 discussion posts
Interesting result, if I manually change the new monitor profiles, using the menu drop downs its changes perfectly but if I use the hotkeys (ie using a programmed macro key), I seem to get the issue and also the icons not displaying correctly
Hello,
Strange, how about if you load it from the tray icon?
Thanks!