Monitors losing connection with 9.7?

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asquared

10 discussion posts

My computer would randomly "lose" my external monitors. I'm not 100% sure it was 9.7.1, but after reverting to 9.7 (Beta 14) - it is happening much less often. I updated my hub driver previously with no luck. I moved some cables around thinking it was my son (he just moved into my office and was kicking the power cord) - no luck. Reverting "seems" to have solved the problem - I've gone more than 5 minutes without losing my monitors again...

Jul 29, 2020 (modified Aug 1, 2020) • #1

I've split this off to a new topic as I think it's different than the other thread. If you're able to update to 9.7 again, would you be able to attach a debug log?

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Aug 1, 2020 • #2

asquared

10 discussion posts

Because of this pop up window thing, I didn't see my account log in and....long story. Can you delete that previous message after you see it? I don't want that log in info out there. Thanks.

Aug 1, 2020 • #3

No worries! I've deleted that previous post.

Aug 4, 2020 • #4