I have numerous monitor configurations that comprise my laptop and one of 3 other monitors(27" 1440p, 27" 4K and 49" 32:9). Each pairing has at least two different layouts depending on my current needs. I have seen significant reduction in mouse-edge-return issues in configurations that involve eitther 27" monitor. But the 49" is still a mess. The primary issue is when my mouse leaves the current monitor split it is on and I immediately attempt to return it to the same point (because it was an accidental "departure", it does NOT return to the same location. This is a productivity killer and immensely annoying both! This has happened since I first started evaluating the product pushing a year ago.
The config I use the most is laptop centered bottom as 1:1 with the 49" centered top with an assymetric 2:1/2:2/2:3 configuration. 2:1 is smallest, 2:2 is 1440p and 2:3 is the remainder in case that helps. I allow wrapping left-to-right but not up=and-down.
Is there anything I can do to help you solve this problem?
Could you send me a copy of your troubleshooting info? Here are the steps:
Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached
Could you also send me over a video of the issue happening? If you could link me to where you reported it before that would be appreciated, as I couldn't seem to find it.
Strange, this sounds like an issue with varying DPI's. Is this happening when moving between monitor splits on the same monitor, or between different monitors?
No. It happens when I move my mouse off the bottom edge of the 32:9 (which is stacked on top of the laptop monitor). I have identified something of a pattern in that it seems to move the mouse towards the area of the 32:9 which is matched up with the laptop underneath. But WHERE it pops up (i.e. how far away from where it left the bottom edge of the screen) appears to be somewhat random.
Yeah, this is it. Say I start on the far left bottom edge of the 32:9, and I pop the mouse down and up repeatedly as I move it towards the far right side. While I am in split 2:1, the mouse pops up in a location that is inside the 1:1 laptop monitor's area along the 32:9. Once I enter the area where the 1:1 laptop monitor is, the mouse goes up and down as expected. Once I leave the right edge of the laptop monitor area, the mouse pops way over to the left edge of the laptop monitor area and works its way right as I continue moving the actual mouse position to the right edge of the 32:9 screen.
I'd be happy to do a quickie webex with you to show you if this doesn't make sense and you can't replicate it in your environment.
Ah yep, thanks for the explanation. We have this issue open on our list, so I've added your vote to it. We'll be sure to let you know if we have any further information on it going forward.
Ah yep, thanks for the explanation. We have this issue open on our list, so I've added your vote to it. We'll be sure to let you know if we have any further information on it going forward.
Thanks!
Note that this is one of the things that makes me consider not using the product at all. It is THAT bad for me. And that is after I reduced the occurrence rate by moving my taskbar to the TOP of the 49" monitor. I had actually stopped using the product until my brain clicked onto moving the taskbar.
Along this same line of "importance of a bug/enhancement/new feature", perhaps you could slap together a quickie webpage to allow users to vote on what they feel is important from your bug/enhancement/new feature list. Give each registered user a set amount of points (say 100) and allow them to put as many as they want in any given bucket. Reset the list every dot release or on some other schedule. Just thinking out loud here on how you could be the best at giving the community what they actually WANT.
It's certainly something we've discussed, but ultimately we've decided to keep internal. We do continue to track votes for features requested, and use them to help make decisions.
