mouse jumping

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ash webb

1 discussion post

My mouse is jumping from Google Chrome when I click on it over to another monitor (not all the time though).
Am using the latest beta and it was doing it before i loaded the beta.
Ash

Jun 5, 2015 • #1

Sorry, I'm not quite clear on what issue you're running into. Is it that you're clicking anywhere on Google Chrome and when you do that, the mouse jumps over to the other monitor? (but Chrome stays where it is?)

Jun 8, 2015 • #2

Kristopher Walsh

12 discussion posts

Windows 10 - DF8 beta 5 - 3 monitors - Left | Middle (primary) - Right
My mouse jumps from the left side of my left monitor to the top middle of my right monitor. (see gif recording)

I unchecked "Prevent mouse cursor from snagging" & restarted. This seems to have fixed the issue.

EDIT: The mouse jumping started again...

• Attachment: Mouse-Jumps-Screens.gif [39,589 bytes]

Mouse-Jumps-Screens.gif

Mar 16, 2016 (modified Mar 16, 2016) • #3

Wow, that's strange! Do you have either of the mouse wrapping options enabled on the Settings > Window Management tab?

If you could send over a debug log, that would be great. Here are the steps:

On the Troubleshooting tab, change the Logging drop-down to "L2: Log Detailed"
Restart DisplayFusion
Reproduce the issue and note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Mar 16, 2016 • #4

Kristopher Walsh

12 discussion posts

Sorry for the delay. I followed your instructions & attached the log.
I'm sure I captured the error at 18:43.
I looked at the log data & there's a ton at that time, but I'm sure you guys know how to parse it. (:

Picture Mouse Settings attached. (I've tried all kinds of variations on these settings, but the only thing that really makes it stop is turning off DF)

• Attachment: DisplayFusion.log [3,743,918 bytes]

• Attachment: Mouse Settings.png [38,192 bytes]

Mouse Settings.png

Mar 26, 2016 (modified Mar 26, 2016) • #5

Thanks Kristopher! Could you attach a copy of your troubleshooting info? Here are the steps:

Open the Settings > Troubleshooting tab
Click the "Copy to Clipboard" button
Paste the text into a text file (please don't paste the text directly into your reply, the formatting gets garbled and makes it difficult to parse)
Reply with the file attached

Mar 29, 2016 • #6

Kristopher Walsh

12 discussion posts

Sorry for the delay. I attached the troubleshooting file.
I also figured out that it only happens when "Wrap mouse cursor around left/right monitor edges" is checked.

TY!

• Attachment [protected]: Troubleshooting-Walsh.txt [126,586 bytes]

Apr 25, 2016 • #7

Thanks Kristopher! What's weird is that the troubleshooting info is reporting the system scaling level being 125%, but all of the monitors are reported as 100%. I think that is the source of the problem. Could you try a full reboot, then send me a new copy of the troubleshooting info so that I can compare them?

Apr 27, 2016 • #8

Kristopher Walsh

12 discussion posts

Again, sorry for the delay.

My mouse jumping issue if fixed! Thank you!

I wasn't clear on what you meant, so I started searching and found this:
https://www.thurrott.com/windows/windows-10/4597/windows-10-feature-focus-display-scaling

I didn't know there were two places to adjust scaling.
1. In Display Settings for each monitor (I had set to 100%)
2. In Advanced Display Settings for the entire system (Was set to 125%)

I changed #2 to 100% and have not seen the mouse jumping problem since.

Thanks again, Keith!

Jul 29, 2016 • #9

Ah, interesting! Glad to hear you were able to resolve the issue. Thanks for following up!

Jul 29, 2016 • #10