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User Image
PandaWooper
12 discussion posts
After downloading DF, I started to mouse click around my screen. Particularly holding down left mouse button click, dragging, then releasing. I noticed when I do this, there is a delay before the drag square disppears. Sometimes its even taken half a second before it would disappear and would not happen without DF turned on. Does anyone know how to fix this? Thanks.
• Attachment [protected]: DebugInfo.txt [106,645 bytes]
• Attachment [protected]: DebugInfoNormal.html [155,834 bytes]
• Attachment [protected]: DisplayFusion.log [870,695 bytes]
Apr 15, 2020  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
That's really strange! So you're just dragging a selection box on the desktop?

Could you try the latest 9.7 Beta and let me know if this still happens?
DisplayFusion 9.7 Beta 8
Apr 15, 2020 (modified Apr 15, 2020)  • #2
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PandaWooper
12 discussion posts
Yeah, I'm just dragging a selection box on the desktop. I uninstalled the latest version and tried it with the Beta and it is still occurring. Is there anything I can do to fix this issue?
Apr 16, 2020 (modified Apr 16, 2020)  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, we've made some changes that might help in 9.7 Beta 9 which we just released this afternoon. Could you give it a try and let me know how it works out?

Thanks!
Apr 16, 2020  • #4
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PandaWooper
12 discussion posts
Unfortunately, I downloaded the 9.7 Beta-9 and it is still not resolved. I think the issue might be that there are too many processes that may be running? When I open up the settings and click around, it takes a while for me to change to a different settings tabs and click for another tab setting to open. Is there a method to only implement certain or the barebone services in display fusion? Thanks for your help.
Apr 16, 2020  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, strange! Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Apr 17, 2020  • #6
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PandaWooper
12 discussion posts
Sure. Here it is. I haven't made any changes to any of the settings and have pretty much always been default.
• Attachment [protected]: DisplayFusionDebugInfo.zip [22,509 bytes]
Apr 17, 2020  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I don't see anything out of the ordinary there. Is it only lagging when you're clicking and dragging? Or is it laggy when just moving the mouse without holding the mouse button as well?
Apr 17, 2020  • #8
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PandaWooper
12 discussion posts
It's only laggy when clicking and dragging across my screen. I'm not sure if it has anything to do with my CPU, GPU, RAM, or 144hz monitor or not. I'm running dual monitor setup and my 60hz doesn't have the lag issue that I see on my 144hz monitor. Interestingly enough, I have a mouse where I can change the polling rate between 500hz and 1000hz. When I had the mouse option set to 1000hz, the clicking and dragging acts in the same way as it does when I have DisplayFusion active on my desktop. When I set my mouse to 500hz, there are no issues that I notice. Not sure if this information would help you or not.
Apr 17, 2020  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you both try disabling everything on the Settings > Window Management tab, apply the settings, then let me know if this issue still occurs?

If it goes away, could you try re-enabling the settings one by one to see which one is causing it?

Unfortunately I can't reproduce this issue here, so your help with testing it is much appreciated!
Apr 17, 2020  • #10
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PandaWooper
12 discussion posts
I made a little chart to show what I found. Not much logging data, unfortunately. https://docs.google.com/spreadsheets/d/1JafCPd2CQcePe-0n6nwqSHQcWB8PEdGzSoUeMcZLO2I/edit?usp=sharing

To answer your question, I had disabled everything and the issue is still occurring. Re-enabling these options held the same result.

I read some other threads unrelated to Display Fusion that the issue may be due to the most recent 1903 Windows update. There are other issues as well with mouse polling rates which I have described earlier which may also cause these mouse stutters.
Apr 17, 2020  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, interesting. But it stops if you exit DisplayFusion?
Apr 17, 2020  • #12
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PandaWooper
12 discussion posts
Yeah, that's correct.
Apr 17, 2020  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
If you run this at a command prompt while DisplayFusion is running, does that also stop the lag?

Code

"C:\Program Files (x86)\DisplayFusion\DisplayFusionCommand.exe" -applicationhooksunload
Apr 17, 2020  • #14
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PandaWooper
12 discussion posts
It mentions that I need a pro licesnse to use that feature which I do not have.
Apr 17, 2020  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ah ok, could you try enabling the "Disable Application Hooks" option in the Settings > Advanced Settings instead then?
Apr 18, 2020  • #16
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PandaWooper
12 discussion posts
That setting was already enabled by default and the click lag was still present. When I disabled this setting, there was no more delay/lag. even at 1000hz polling rate. When I re-enabled it, it started to lag again.
Apr 18, 2020  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sorry for the confusion there. By enabling it, I meant "enable the 'disable application hooks' setting," but no matter since you were able to try it both ways. So it sounds like something coule be flooding the hooks.

If you disable everything from Windows startup except for DisplayFusion, does the same thing happen?
Apr 20, 2020  • #18
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PandaWooper
12 discussion posts
Yeah, I disabled everything on startup and the issue was still happening.
Apr 20, 2020  • #19
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G_W1Z
12 discussion posts
I have had this issue happening to me.

I use DF at work with a desktop PC and strong specs and never have this happen. Now at home, I use a laptop with strong specs as well but have significant lag with my mouse when running DF.

I turned off DF and continued doing things with 2 monitors and do not get the mouse lag. I tried running DF and closing out of other resource-heavy programs and still get the lag.

I really like DF but dont like the mouse lag, so let me know if I can provide any info to help resolve this. Until then, I won't be using DF.
Apr 20, 2020  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@G_W1Z: Were you having this issue in 9.6.1, or did it only start happening after updating to 9.7 Beta 9 or 10?
Apr 20, 2020  • #21
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G_W1Z
12 discussion posts
Quote:
@G_W1Z: Were you having this issue in 9.6.1, or did it only start happening after updating to 9.7 Beta 9 or 10?


I have only tried it with v9.6.1. I have not tried the beta versions yet.
Apr 20, 2020  • #22
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@G_W1Z and @PandaWooper: Could you both send me a debug log for this issue? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Apr 20, 2020  • #23
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Also, do you guys both always have logging enabled on the Settings > Troubleshooting tab? If so, could you try disabling it and let me know if that makes any difference at all?
Apr 20, 2020  • #24
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PandaWooper
12 discussion posts
I sent a log at the very beginning of this discussion post. But I can send two separate ones attached below. By default, the settings had it on L0: Disabled Log and I turned it on to save and send the list below.
• Attachment [protected]: DisplayFusionDebugInfo.zip [126,443 bytes]
• Attachment [protected]: DisplayFusionDebugInfo2.zip [117,175 bytes]
Apr 20, 2020 (modified Apr 20, 2020)  • #25
User Image
G_W1Z
12 discussion posts
Quote:
@G_W1Z and @PandaWooper: Could you both send me a debug log for this issue? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log


Attached is my log with L1: Log Minimal enabled. It happened just before 1:55pm EST. I had it set to L0 before this.
• Attachment [protected]: DisplayFusionDebugInfo.zip [83,730 bytes]
Apr 21, 2020  • #26
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@G_W1Z: Thanks! Looks like the Aero colour changed around that time. In Windows Settings > Personalization > Colours, is the "automatically pick an accent colour" option enabled?
Apr 21, 2020  • #27
User Image
G_W1Z
12 discussion posts
Quote:
@G_W1Z: Thanks! Looks like the Aero colour changed around that time. In Windows Settings > Personalization > Colours, is the "automatically pick an accent colour" option enabled?


Yes, it is. I assume that will require memory when it changes, causing the lag perhaps?
Apr 21, 2020  • #28
Keith Lammers (BFS)'s profile on WallpaperFusion.com
It definitely could be, would you be able to try disabling it and let me know how that works out?
Apr 21, 2020  • #29
User Image
G_W1Z
12 discussion posts
Quote:
It definitely could be, would you be able to try disabling it and let me know how that works out?


Sure. I will do that and get a new debug log. Thanks for your help!
Apr 21, 2020  • #30
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Kirk Sylvester
1 discussion post
I have the same issue which seemed to start a few days ago. My cursor stutters exactly every 5 seconds. I'm running Pro 9.7 (Beta 10). I think I installed a new update for DF a few days ago too.
Apr 22, 2020  • #31
User Image
PandaWooper
12 discussion posts
I realized I didn't put a time on my last log. I did this at 8:15PM PST. Also, I checked my settings for the colors and accent feature and mine is not turned on.
• Attachment [protected]: DisplayFusionDebugInfo.zip [123,792 bytes]
Apr 22, 2020  • #32
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks guys! We have some changes coming for 9.7 Beta 11 that should hopefully fix this up. We'll keep you posted when it's ready to try out.
Apr 22, 2020  • #33
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G_W1Z
12 discussion posts
I have not had the lag issue since I disabled the Aero color change. Thanks!
Apr 23, 2020  • #34
Keith Lammers (BFS)'s profile on WallpaperFusion.com
For those with the stuttering happening every 5 seconds, we've just released a new DisplayFusion beta version and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!
May 8, 2020  • #35
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