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Ryan Mills1
2 discussion posts
I have 4 monitors. I have a dual 23" monitor setup on my front desk, and a dual monitor setup on the back-desk, one of which is a 49" 4K LG TV that I use for digital take-off as an electrical estimator. I have a monitor profile for just one front monitor, another for just the front 2 monitors, one for just the back two monitors, and another for all of the monitors to be on. I can switch back and fort seamlessly between all profiles, with the exeception of switching to the back two monitors. Occasionally, when switching to the back two monitors, the TV screen will just turn blue, nothing will happen on the second back monitor, and the only thing I can think to do is power off the computer and restart it. Which is a huge problem if I am in the middle of something. I switched back and forth between all the other profiles to see if it happens there, too, and they all function flawlessly. But switching to this one, will occasionally glitch out, and make me have to hard reboot my computer. Any ideas?
Feb 27, 2019  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info, and let me know the name of the profile that has this issue? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
Feb 27, 2019  • #2
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Ryan Mills1
2 discussion posts
As requested see debug info below. Let me know if this helps. As a workaround, I found if I don't go directly from the front 2 monitor profile to the back 2 monitor profile directly, but instead, go front 2, then all, and then back 2, it works fine every time so far.
• Attachment [protected]: DisplayFusionDebugInfo.zip [113,382 bytes]
Feb 27, 2019  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sorry for the delayed response. Unfortunately the debug log doesn't help much. Without being able to reproduce this issue here, there isn't much we can do unfortunately :(

I've tested it out with a few systems and everything worked fine, but I will keep this on my list to re-test later down the road, and if we're able to get it sorted out, we'll be sure to let you know.

Thanks!
Mar 26, 2019  • #4
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