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Davy Blaker1
10 discussion posts
I have an Issue with the wallpapers on multi-monitor setups with my notebook.

When the notebook is docked or connected to an external display via displayport, the notebook's display shows a shrunk wallpaper - see attached screenshot.
• Attachment: 2018-08-07 15_44_05-Greenshot.png [14,046,120 bytes]
2018-08-07 15_44_05-Greenshot.png
2018-08-07 15_44_05-Greenshot.png
Aug 7, 2018  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
That's strange! If you open the wallpaper window and click Apply, does that fix it? If not, does logging out of Windows and back in fix it?
Aug 9, 2018  • #2
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Davy Blaker1
10 discussion posts
Logging out of Windows and back in does fix it. But opening the wallpaper window and clicking Apply does not fix it.
Aug 10, 2018  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, in the DisplayFusion Wallpaper window, could you click the Wallpaper Settings button, and disable the "Use transitions when changing..." option, apply the settings, and then let me know if you still run into this issue?

Thanks!
Aug 14, 2018  • #4
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Davy Blaker1
10 discussion posts
I did so, and unfortunately the issue immediately occured. ???
• Attachment [protected]: 2018-08-15 10_19_06-Greenshot.png [15,684,632 bytes]
Aug 15, 2018  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, can you also try logging out/in after disabling that setting and then let me know if the issue still comes up again?
Aug 16, 2018 (modified Aug 16, 2018)  • #6
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Davy Blaker1
10 discussion posts
I tried so and it still comes up.

My suspicion is that there is a correlation to my notebook's display (left on the screenshot), which is a high DPI display. The other two monitors are standard DPI displays. Also, it has a 150% scaling - see second screenshot.
• Attachment [protected]: 2018-08-17 13_20_41-Greenshot.png [7,676,275 bytes]
• Attachment [protected]: 2018-08-17 13_24_23-Einstellungen.png [166,820 bytes]
Aug 17, 2018  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks for trying that! The scaling shouldn't make a difference as DisplayFusion can account for that. Could you attach a copy of your troubleshooting info (copied when the wallpaper issue is present):

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
Aug 17, 2018  • #8
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Davy Blaker1
10 discussion posts
Please find the file attached. Thanks!
• Attachment [protected]: DisplayFusionDebugInfo.zip [21,237 bytes]
Aug 20, 2018  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Could you send me the "Wallpaper_1" (or _2) file from the C:\Users\username\AppData\Local\DisplayFusion folder?
Aug 20, 2018  • #10
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Davy Blaker1
10 discussion posts
Sure, here you go. I attached a current desktop screenshot as well.
• Attachment [protected]: 2018-08-21 09_09_45-Greenshot.png [3,256,837 bytes]
• Attachment [protected]: Wallpaper_1.jpg [2,267,733 bytes]
Aug 21, 2018  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Interesting! So the generated image is correct, but the desktop itself is not. It's almost as if Windows just isn't refreshing the bottom and side of the desktop on that monitor for some reason. If you kill explorer.exe in Task Manager, then re-launch it with File > Run new task > explorer.exe, does it update properly?
Aug 21, 2018  • #12
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Davy Blaker1
10 discussion posts
Yes, that does fix the issue.
Aug 22, 2018  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, so explorer.exe is definitely just getting into a state where it's not refreshing that section of the monitor properly. However, I don't have a clue why that would be happening. Do you have any other software that modifies the desktop? (e.g. Stardock Fences or something similar)
Aug 24, 2018  • #14
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Davy Blaker1
10 discussion posts
Not really, the only thing I could think of are the Intel HD Graphics driver. I'm using Clover for Windows Explorer Tabs, though, could that be an issue?
Aug 27, 2018  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Oh, that definitely could be! I believe it hooks explorer.exe so it could be contributing to the issue for sure. Could you try uninstalling Clover to see if that makes any difference?
Aug 28, 2018  • #16
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Davy Blaker1
10 discussion posts
That seems to have fixed the issue. Thanks!
Aug 31, 2018  • #17
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