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User Image
Griff389
24 discussion posts
I've been using Logonstudio to set me windows logon background, and decided to give Display fusion a go at setting it instead.

However, when I choose to set it the same as my current windows background I get a couple of errors. The first one says;

You must have DisplayFusion Pro to use this feature!

and then a few seconds later a second error appear saying;

An error has occured while setting your Windows Logon Background. C:\Users\cg\AppData\Romaing\DisplayFusion\WindowsLogonImage.jpg
Wait time exceeded.


If it's set to "allow display fusion to manage the logon background" and "set it to match wallpaper" I get these messages every time I change the windows wallpaper too.

After clicking ok, I'm prompted for admin credentials by the UAC, and after entering them I then get the two errors.

Anyone got any clues on how to rectify this. I'm using DisplayFusion pro with a licence as I have the dual task bars, so it's not a licence issue.

I'm using v3.3.1, with Windows 7 32bit.
Thanks

Carl
Aug 3, 2011 (modified Aug 3, 2011)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Hi Carl,

Could you give the latest beta version a try? You can download it from here: http://www.displayfusion.com/Download/Beta/

If it's still not working, could you copy the info from the Troubleshooting tab in the DisplayFusion settings to a txt file and post it, or email it to me at support@displayfusion.com?

Thanks!
Aug 3, 2011  • #2
User Image
Griff389
24 discussion posts
Thanks.

I'll give the Beta a go and report back.
Aug 4, 2011  • #3
User Image
Griff389
24 discussion posts
I've installed the Beta and it's now asking me for my licence key again. I can't remember it, and the Find a licence option on the site doesn't seem to find any e-mail I use. The interesting bit is if you skip the licence key option, it remembers the licence key from the previous installation so it's not needed.
Aug 4, 2011  • #4
User Image
Griff389
24 discussion posts
Same results.

Here's the troubleshooting log attached.

Cheers

Carl
• Attachment: df_log.txt [31,370 bytes]
Aug 4, 2011  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, I haven't been able to reproduce the issue so we'll need to dig a little deeper. Could you do the following?

- On the Troubleshooting tab in DisplayFusion, enable debug logging and apply the settings
- Click the Open Log Location button
- Reproduce the issue and note the time
- Email the DisplayFusion.log file and include the time that you reproduced the issue to me at support@displayfusion.com

Thanks!
Aug 4, 2011 (modified Aug 4, 2011)  • #6
User Image
Griff389
24 discussion posts
If I still have the "Allow DisplayFusion to manage the Windows Logon Background" option ticked when applying the changes after ticking "Enable debug logging", I get prompted for UAC admin credentials again, and then get the original error messages again.
Without the "Allow DisplayFusion to mange the Windows Logon Background" option ticked, I don't get a UAC prompt when applying the changes after ticking "Enable debug logging".

In either case, when clicking on 'Apply' after ticking the "Enable Debug logging" checkbox, the checkbox is cleared and it doesn't apply any changes. So it looks like I can't enable debug logging either.

I've tried running Display Fusion with admin credentials using "Run as Administrator" too in case that was the problem, but get the same. Also when running it as admin credentials i'm obviously not licenced as it thinks it's the admin user running it.

If it's of use, I did have local admin rights when it was installed originally, but i've since removed my local admin credentials.
Aug 4, 2011  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Yeah another customer just mentioned the same issue with enabling the Debug Logging. Looks like a bug in Beta 11.

So, you'll have to enable it manually via the registry. To do this:

- Exit out of DisplayFusion completely
- Go to Start > Run
- Type in "regedit" and click OK
- Navigate to HKEY_CURRENT_USER\Software\Binary Fortress Software\DisplayFusion
- Set the LogDebug value to 1
- Start DisplayFusion and check the Troubleshooting tab to make sure Debug Logging is enabled
Aug 4, 2011  • #8
User Image
Griff389
24 discussion posts
As I wasn't a local admin, I had to run regedit with admin credentials, but that meant the "HKCU" path was the admin accounts, and not my own. So I set the flag in the reigistry, then did a "run as administrator" on DisplayFusion as the admin account I used to set the registry flag, and I couldn't reproduce the error.

I added myself to the local admins group so I could run regedit as myself to set debug options for my account. After adding myself to the local admiin group I could then set the "Allow displayfusion to mange the Windows Logon Background" check box and apply the change fine, giving my own credentials in the UAC prompt.

Now I've removed myself from the local admin group, I can still set the logon background options fine as long as I give it a user account with admin credentials in the UAC prompt. Even using the credentials of the account I was using when I was getting the error.

If I can manage to reproduce the problem, I'll update this thread, and post the log file.

Incidently, if I run the app as myself, on the Troubleshooting tab, the button reads "Open Log", if I run the app as an admin account using "Run as administrator", the button reads "Open Log Location".
Aug 5, 2011  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Strange! Perhaps there was some funny one-off bug with the UAC prompts. Please let me know if you have any more trouble!

Thanks for following-up! I'll check out the Open Log Location button too. Thanks!
Aug 5, 2011  • #10
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Johan Barkhuizen
14 discussion posts
Hi there

I'm also constantly getting this error message. Could it be a 64 bit issue? UAC is turned off on this PC.

Thanks
Johan
Aug 13, 2012  • #11
User Image
Johan Barkhuizen
14 discussion posts
I dont understand why the message is raised as it sets the wallpaper fine. What is the time-out checking for?

Thanks

Quote:
Hi there

I'm also constantly getting this error message. Could it be a 64 bit issue? UAC is turned off on this PC.

Thanks
Johan
Aug 14, 2012  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Johan: Are you getting the "You must have DisplayFusion Pro to use this feature" message?
Aug 15, 2012  • #13
User Image
Johan Barkhuizen
14 discussion posts
Hi there

No I have the Pro version: When using Flickr Wallpaper feature I get:
An error has occured while setting your Windows Logon Background. C:\Users\JohanB\AppData\Romaing\DisplayFusion\WindowsLogonImage.jpg Wait time exceeded.

But it set the wallpaper no problem with Beta 14. Not sure what is timing out, a check to confirm that it is set maybe?

Using Win 7 64. When you select "Load next image" it seems fine. Only get this when it runs on interval/auto.

Thanks
Aug 15, 2012  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, interesting! So you have your Desktop Wallpaper setup to randomly load from Flickr, and the Windows Logon Background set to use the Desktop Wallpaper image?

Could you copy the info from the DisplayFusion Settings > Troubleshooting tab to a text file and attach it here? If you could also backup your DisplayFusion settings using the "Backup Settings" button on the Options tab, and attach a copy here as well, that would be great! Hopefully with the same settings, I'll be able to reproduce the issue here :)

Thanks!
Aug 15, 2012  • #15
User Image
Johan Barkhuizen
14 discussion posts
Yah you got - I LOVE the desktop lock/logon screen changing with my Desktop wallpaper. :)

Quote:
Ok, interesting! So you have your Desktop Wallpaper setup to randomly load from Flickr, and the Windows Logon Background set to use the Desktop Wallpaper image?

Could you copy the info from the DisplayFusion Settings > Troubleshooting tab to a text file and attach it here? If you could also backup your DisplayFusion settings using the "Backup Settings" button on the Options tab, and attach a copy here as well, that would be great! Hopefully with the same settings, I'll be able to reproduce the issue here :)

Thanks!
• Attachment [protected]: DisplayFusion Backup (2012-08-15 @ 15-08, 4.0.99.114, JOHAN1).reg [36,458 bytes]
• Attachment [protected]: troubleshoot settings.txt [59,523 bytes]
Aug 15, 2012  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! And do you get the "Wait time exceeded" message every time it changes? Or only intermittently?
Aug 15, 2012  • #17
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Johan Barkhuizen
14 discussion posts
Quote:
Thanks! And do you get the "Wait time exceeded" message every time it changes? Or only intermittently?


Every now and again ...
Aug 15, 2012  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, do any of your wallpaper images have really large file sizes?
Aug 17, 2012  • #19
User Image
Johan Barkhuizen
14 discussion posts
Hi Keith

Its set to use the image from Flickr with "use the most interesting option. There are no size settings, is this what you're referring to?

Thanks
Aug 17, 2012  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I was thinking that you were using local images, but it's good to know that it's loading from Flickr. I'll test it out here using Flickr's most interesting enabled, and hopefully I'll be able to reproduce the error.

Thanks!
Aug 20, 2012  • #21
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Just a quick update: I haven't been able to reproduce this error, but we're going to do some more digging, and I'll post an update as soon as we have some more information.

Thanks!
Aug 23, 2012  • #22
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Hi all, the "Wait time exceeded" error when setting the Windows Logon Background should be all fixed up in the latest beta version of DisplayFusion. Could you try updating from the link below and let me know if it's indeed resolved on your machines?

http://www.displayfusion.com/Download/Beta/

Thanks!
Oct 4, 2012  • #23
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Johan Barkhuizen
14 discussion posts
No problems so far. Thanks :)
Oct 5, 2012  • #24
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it!
Oct 5, 2012  • #25
User Image
Johan Barkhuizen
14 discussion posts
Hallo Keith!

Thanks again for fixing the random wallpaper from Flickr issue. There is a convenient button to pause the wallpaper changes (handy if one comes up you like *grin*). When restarting DF or rebooting that setting is reset and a new paper is loaded - can you save the state of that function to retain the pic on program restarts? I've figured where they're saved to manually reset - thanks :)

Regards from South Africa
Johan
Jan 10, 2013  • #26
User Image
Johan Barkhuizen
14 discussion posts
Hi there

Yikes! This is working correctly in the latest beta... thanks :)

Regards
Johan

Quote:
Hallo Keith!

Thanks again for fixing the random wallpaper from Flickr issue. There is a convenient button to pause the wallpaper changes (handy if one comes up you like *grin*). When restarting DF or rebooting that setting is reset and a new paper is loaded - can you save the state of that function to retain the pic on program restarts? I've figured where they're saved to manually reset - thanks :)

Regards from South Africa
Johan
Jan 11, 2013  • #27
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it!
Jan 11, 2013  • #28
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