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James Zhang
25 discussion posts
I don't recall when this started happening but restarting Windows Explorer from task manager no longer fixes issues with DF like when it's frozen (e.g., unable to select anything on the DF taskbars). In the past this would always work and DF would also restart itself (I think?) but now it doesn't do that and the DF taskbars just disappear. I have to exit DF and run it again. Running it again also gives an pop up window stating it's already running and if I want to replace the currently running DF which I always do and that fixes it but it's still extra steps when in the past it was a simple as restarting WE from task manager.
Jan 23, 2024  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Weird, it sounds like it's hanging or silently crashing? Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Jan 24, 2024  • #2
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James Zhang
25 discussion posts
Here is the export right after my DF taskbars have frozen but before I restarted explorer.
• Attachment [protected]: DisplayFusionDebugInfo_FROZEN taskbar before WE restart.zip [332,634 bytes]
Jan 29, 2024  • #3
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James Zhang
25 discussion posts
Here is the file (after refresh) when I restarted explorer and the DF taskbars do not reappear again. I have to close out of DF and then open it up again and selecting to close existing instance and use the new one.
• Attachment [protected]: DisplayFusionDebugInfo_after WE restart.zip [331,496 bytes]
Jan 29, 2024  • #4
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over, we are aware of some hanging issues and we're looking into it, we'll let you know if we have anything further here.

Thanks!
Jan 30, 2024  • #5
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James Zhang
25 discussion posts
Thanks. It's only affecting my work laptop. All's fine with my other laptops and desktop.
Jan 30, 2024  • #6
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We've released a new beta that should fix this up, you can grab it here: https://www.displayfusion.com/Download/Beta/. Please let me know if you run into any issues after updating.
Mar 20, 2024  • #7
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James Zhang
25 discussion posts
Quote:
We've released a new beta that should fix this up, you can grab it here: https://www.displayfusion.com/Download/Beta/. Please let me know if you run into any issues after updating.


Hi, unfortunately, that did not help. Nothing has changed. I will upload another log when it occurs again.
Apr 10, 2024  • #8
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If you head to C:\Users\(YourUser)\AppData\Local\CrashDumps, is there anything listed for DisplayFusion? If so, could you send over the latest file?
Apr 11, 2024  • #9
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James Zhang
25 discussion posts
Here is a new log taken after DF has frozen but before explorer restart.
• Attachment [protected]: DisplayFusionDebugInfo_frozen_04.11.24.zip [346,597 bytes]
Apr 11, 2024  • #10
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James Zhang
25 discussion posts
Quote:
If you head to C:\Users\(YourUser)\AppData\Local\CrashDumps, is there anything listed for DisplayFusion? If so, could you send over the latest file?


Nothing in that folder for DF but I will monitor going fwd.
Apr 11, 2024  • #11
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We have some more changes coming in our next beta to fix up the hanging, we'll let you know once it's released to test out.

Thanks!
Apr 12, 2024  • #12
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James Zhang
25 discussion posts
Quote:
We have some more changes coming in our next beta to fix up the hanging, we'll let you know once it's released to test out.

Thanks!


Great, thank you!
Apr 16, 2024  • #13
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We've released a new beta that should fix this up, please let me know if you run into any issues after updating. You can grab it here: https://www.displayfusion.com/Download/Beta/

Thanks!
Apr 24, 2024  • #14
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