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Carey Sundberg's profile on WallpaperFusion.com
My work computer is a laptop. I work with two large external monitors in addition to the LCD monitor screen on my laptop when I am in our corporate office. I use Skype for Business to communicate with both Local and Remote colleagues. When someone sends an IM to me, Skype for Business first presents an Alert dialog on screen. After 10 or so seconds of no action on my part, that dialog closes and the IM window automatically minimizes to the taskbar. It always goes to the taskbar on the monitor screen I use least often (the built-in LCD on my laptop) when attached to the docking station.

The program options screen in Skype for Business lets me set where the Alert pops up to let me know someone is sending me an IM (Instant Message), and I have it set to appear very prominently on one of the external monitors. It has no such setting for which monitor to minimize the IM to, or to stop it from minimizing at all. This presents a problem for me if I happen to not be looking at the monitor when the Alerts appear, and I sometimes don't see the IM in the taskbar until the other person has given up hope of reaching me. I want to force the IM to either open in it's normal size on the Monitor Location I specify in Display Fusion or at least to minimize to the taskbar on that monitor instead of on the laptop monitor.

The program has 3 .EXEs running - lync.exe, UcMapi.exe, and lynchtmlconv.exe. I watched Resource Monitor as I started an IM conversation and observed that lync.exe is being used most at that moment (presumably to control the IM window). In Display Fusion, I set the Window Location for lync.exe to "Move Window" to the selected monitor I prefer, and set Window Location Mode to "First Window Only" leaving the Delay default at 0.0.

This does work to open the IM window to the Selected Monitor when I initiate an IM with someone else, but it does nothing to the IM window when someone else initiates the conversation and I miss the alert.

If anyone knows how to make Display Fusion work to force the IM window to my Selected Monitor when someone else initiates the IM, please let me know!

Thanks,

- Carey
Oct 6, 2015 (modified Oct 6, 2015)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Can you try setting it to "All Windows?" Also, is the chat window already open when the message comes in, or does it open a new window when you receive the message?
Oct 7, 2015  • #2
Carey Sundberg's profile on WallpaperFusion.com
Keith,

Thanks for your reply!

Here's a screenshot of my settings. If you are talking about Window Location MODE, I have it set to All Windows. Also attached are screenshots of the IM Alert dialog which opens on my secondary monitor in the top right corner, and the IM Minimized to the Laptop taskbar after the Alert disappears. I think the Alert and the IM are separate, but not entirely certain. If I see the Alert and click on it, the program opens the IM window. If I let the Alert go away, I just see the IM in minimized mode on the laptop screen. There is no screen activity to indicate to me that the Alert Dialog itself is minimizing.

- Carey

EDIT: Oh, when I posted yesterday I did have the MODE set to First Window Only. I subsequently changed it to All Windows to see what would happen, but there was no change. If needed, I could set the Alert back to open on the laptop screen, and then capture a little video of how the whole screen behaves when it minimizes.
• Attachment: Alert and IM Minimized.zip [17,991 bytes]
• Attachment: Display Fusion settings for Skype (for Business).jpg [195,325 bytes]
Display Fusion settings for Skype (for Business).jpg
Display Fusion settings for Skype (for Business).jpg
Oct 8, 2015 (modified Oct 8, 2015)  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, I think what's probably happening is that the chat window is getting created, but not set to visible, so DisplayFusion isn't detecting it, and then can't move it. Could you send a debug log though? I'll check to see if the chat window is even getting detected by DisplayFusion.
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • Restart DisplayFusion
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!
Oct 8, 2015  • #4
Carey Sundberg's profile on WallpaperFusion.com
Keith,

Here is a .zip file for you. Times between 17:10:16 and 17:10:50.

Thanks for looking!

- Carey

EDIT: I noticed today (Friday) that when I see and catch the Alert on my Secondary Monitor before it minimizes to the Laptop screen - and click on it - the IM window opens up first on the laptop screen, but it is very quickly caught (by Display Fusion ?) and moved to the monitor I have set up in the Window Location Settings.
• Attachment [protected]: DisplayFusion.zip [75,081 bytes]
Oct 8, 2015 (modified Oct 9, 2015)  • #5
Carey Sundberg's profile on WallpaperFusion.com
Quote:
Ok, I think what's probably happening is that the chat window is getting created, but not set to visible, so DisplayFusion isn't detecting it, and then can't move it. Could you send a debug log though? I'll check to see if the chat window is even getting detected by DisplayFusion.
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • Restart DisplayFusion
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!


Bump
Oct 13, 2015  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sorry, been playing catch-up from the holiday here in Canada :)

It indeed looks like the window itself doesn't get created/visible until after you've clicked on the notification. DisplayFusion can't detect it and move it over when the message first comes in, because it's starting hidden :(
Oct 15, 2015  • #7
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