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User Image
Kylescousin
69 discussion posts
Hi,

Since last week, at a seemingly random moment, the screen starts going haywire. I don't know what triggers it.
Setup is 1 laptop with an additional ultrawide screen above it.

Explained in the screenshot what happens.
When closing DF, it shows normal, but as soon as I turn on DF again, that weird black area is there again and maximizing doesn't work anymore. Only logging out or rebooting helps.
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment: taskbar-vanish.png [5,924,399 bytes]
taskbar-vanish.png
taskbar-vanish.png
Mar 3, 2016  • #1
User Image
Kylescousin
69 discussion posts
Another thing is the start menu all tiny all of a sudden.
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment: startmenu.png [1,229,695 bytes]
startmenu.png
startmenu.png
Mar 3, 2016  • #2
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Wow, that's really weird! Could you send me your troubleshooting info?
  • Open the Settings > Troubleshooting tab
  • Click the "Copy to Clipboard" button
  • Paste the text into a text file (please don't paste the text directly into your reply, the formatting gets garbled and makes it difficult to parse)
  • Reply with the file attached
Mar 3, 2016  • #3
User Image
Kylescousin
69 discussion posts
Quote:
Wow, that's really weird! Could you send me your troubleshooting info?
  • Open the Settings > Troubleshooting tab
  • Click the "Copy to Clipboard" button
  • Paste the text into a text file (please don't paste the text directly into your reply, the formatting gets garbled and makes it difficult to parse)
  • Reply with the file attached
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment [protected]: DF-errorlog.txt [81,098 bytes]
Mar 3, 2016  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Was only the 3200x1800 monitor enabled when you sent that troubleshooting info? I don't see the other monitor in the info.

Also, if you set the scaling level to something lower than 250%, does that make any difference?
Mar 4, 2016  • #5
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Kylescousin
69 discussion posts
Quote:
Thanks! Was only the 3200x1800 monitor enabled when you sent that troubleshooting info? I don't see the other monitor in the info.

Also, if you set the scaling level to something lower than 250%, does that make any difference?


Can you please fix whatever is causing this? I need to reboot/log off at least 10 times per day because it becomes unusual with the windows trail.

No, both monitors are always on. It must have logged wrong.
It happens also when I use 200% scaling.
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
Mar 22, 2016  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
To be honest, we don't know what's causing this as we can't reproduce it here. I was waiting to hear back from you on my previous questions. Could you try sending a copy of the troubleshooting info when everything is fine? I'd like to compare it to the previous troubleshooting info.
Mar 23, 2016  • #7
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Kylescousin
69 discussion posts
In attachment.

I only use this extra monitor when at work. I never have the issue when using a single monitor, and DF is also running then.
This troubleshooting I copied when 2 monitors were on and at a time without issues.

It's now a matter of time before it happens again.
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment [protected]: displayfusion-troubleshooting-without-issues.txt [90,454 bytes]
Mar 24, 2016 (modified Mar 24, 2016)  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks!
Mar 24, 2016  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Just following up to see if you were able to capture the troubleshooting info a second time when the issue is present?

Thanks!
Mar 31, 2016  • #10
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Kylescousin
69 discussion posts
This is the troubleshooting copy immediately after the taskbar jumped to the right.

Edit: screenshot of the 2 screens attached

When I originally posted this, I was using a dell docking station.
Now I'm using a usb-3.1 to HDMI converter and the issue is still there.

I can give you control over the laptop if you want to inspect it.
It's really annoying and it's so random, cannot possibly figure out what triggers it, even after 100 times.
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment [protected]: dp-troubleshoot.txt [90,386 bytes]
• Attachment [protected]: Untitled-2.jpg [682,394 bytes]
Apr 7, 2016 (modified Apr 7, 2016)  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I'm kind of stumped here. The troubleshooting info looks the same for both the fine and broken scenarios. Could you enable debug logging, and send over the debug log right after the next time this occurs? Here are the steps:
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • Restart DisplayFusion
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log
Apr 7, 2016  • #12
User Image
Kylescousin
69 discussion posts
Quote:
Thanks! I'm kind of stumped here. The troubleshooting info looks the same for both the fine and broken scenarios. Could you enable debug logging, and send over the debug log right after the next time this occurs? Here are the steps:
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • Restart DisplayFusion
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log


Will do. Monday I'm back at the office with that particular screen.
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
Apr 7, 2016  • #13
User Image
Kylescousin
69 discussion posts
Quote:
Thanks! I'm kind of stumped here. The troubleshooting info looks the same for both the fine and broken scenarios. Could you enable debug logging, and send over the debug log right after the next time this occurs? Here are the steps:
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • Restart DisplayFusion
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log


I keep forgetting to send the error log when it happens.
What I did try is putting the taskbar at the bottom and see if it still happens.
Yes, it seems to have randomly flipped upwards. See screenshot.

The strange part is that when I rightclick to set position to bottom it still stays in the wrong place, but when I click "auto-hide" it does go to the correct place. I don't want it to autohide though, but hopefully this helps to identify the problem.
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment: Untitled-1.png [883,189 bytes]
Untitled-1.png
Untitled-1.png
Apr 16, 2016  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks! The debug log will still be needed, as it should indicate the reason that the taskbar is reloading/moving so that we can dig deeper to try and find the cause of this.
Apr 18, 2016  • #15
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Kylescousin
69 discussion posts
It just happened moments ago.
I've attached the error log and a screenshot.

Note that the background also seems to have shifted and the context menu when right-clicking an icon in the tray seems to appear in the correct place.

Also after this, I move the taskbar to the bottom and then back to the left, it restores itself, but then on the OTHER screen, it leaves a strange gap that is not utilized when maximizing a window. I cannot fix this gap by any means and that's when I need to log off and log back in. (see screenshot 2)
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment [protected]: DF_error_log.txt [99,477 bytes]
Apr 19, 2016  • #16
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Kylescousin
69 discussion posts
Screenshots
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment: DF_screenshot.png [3,188,955 bytes]
DF_screenshot.png
DF_screenshot.png
• Attachment: DF_screenshot2.png [1,987,399 bytes]
DF_screenshot2.png
DF_screenshot2.png
Apr 19, 2016 (modified Apr 19, 2016)  • #17
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Kylescousin
69 discussion posts
Pretty sure now that is has something to do with display scaling and the position of the taskbar is irrelevent.
I am now at my desktop PC, on which it never happened. Just one hour ago I put display scaling of 1 screen up to 150% and boom, taskbar went out of place and all windows leave a permanent trail when you drag them. See photo in attachment... putting the display scaling back at 100% puts everything back in its place and the permanent windows trails disappear. On a 4k screen, display scaling is desirable.

I hope you can find the problem, this is very irritating.
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment: IMG_20160420_141114.612.jpg [278,209 bytes]
IMG_20160420_141114.612.jpg
IMG_20160420_141114.612.jpg
Apr 20, 2016 (modified Apr 20, 2016)  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks, that's the troubleshooting info though. I need the debug log (DisplayFusion.log) right after it's happened.

For the issue on your other machine (trails behind windows, etc), if you exit DisplayFusion, does that still happen? I've seen this before with another customer and for him it happened even without DisplayFusion. It seemed to be a display driver issue as it only happened when he had his portrait monitor scaled. If he set it to landscape, it was fine.
Apr 21, 2016  • #19
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Kylescousin
69 discussion posts
Taskbar just jumped up, see attachments.
Passionate about technology, programming, Laravel, Linux, Reddit, running, cycling, swimming. I run a social platform called Grepless.com
• Attachment [protected]: DisplayFusion.log [6,243 bytes]
• Attachment [protected]: taskbar flip.png [998,686 bytes]
Apr 26, 2016  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Did you have logging enabled (set to L1: Log Minimial) on the Troubleshooting tab before the issue occurred? There aren't any lines in the log from DisplayFusion.exe :(

Here are the full logging steps again for reference:
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • Restart DisplayFusion
  • When the taskbar jumps, note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log
Apr 27, 2016  • #21
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