Start menu appearing in incorrect position

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Koguu

5 discussion posts

Hey there, this issue has been plaguing me for awhile and I've been trying to just wait it out and see if a fix happened before submitting it.. no luck so far.

I have a 1080p 144hz monitor alongside a 4k monitor. When I press the start menu button on the taskbar or the windows key to open the start menu, my start menu appears in the wrong position (as pictured). I can repeat clicking the button again and again and it will behave the same, appearing offset in the middle of the screen. Changing the position of my monitor's alignment affects where the start menu appears.

• Attachment: Capture.PNG [165,645 bytes]

Capture.PNG

• Attachment: Capture1.PNG [38,247 bytes]

Capture1.PNG

Jan 27, 2017 • #1

Could you attach a copy of your troubleshooting info? Here are the steps:

Open the Settings > Troubleshooting tab
Click the "Copy to Clipboard" button
Paste the text into a text file (please don't paste the text directly into your reply, the formatting gets garbled and makes it difficult to parse)
Reply with the file attached

Thanks!

Jan 31, 2017 • #2

Koguu

5 discussion posts

Read the not pasting thing after

• Attachment [protected]: asfdsdaaf.txt [102,416 bytes]

Feb 2, 2017 (modified Feb 2, 2017) • #3

Thanks! I don't see anything suspicious in the Troubleshooting info. Could you send me a debug log? Here are the steps:

On the Troubleshooting tab, change the Logging drop-down to "L2: Log Detailed"
Reproduce the issue and note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Feb 2, 2017 • #4

Koguu

5 discussion posts

Quote:

Thanks! I don't see anything suspicious in the Troubleshooting info. Could you send me a debug log? Here are the steps:

On the Troubleshooting tab, change the Logging drop-down to "L2: Log Detailed"
Reproduce the issue and note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Here you go. 2:38-2:40

• Attachment [protected]: DebugInfo.html [153,820 bytes]

• Attachment [protected]: DisplayFusion.log [1,475,876 bytes]

Feb 2, 2017 • #5

Thanks! I was able to reproduce this here and have added it to our list to fix up

Feb 3, 2017 • #6

Koguu

5 discussion posts

Thank you! Maybe a bit of a specific problem but it's been bugging me for awhile.

Feb 3, 2017 • #7

We've just released a new DisplayFusion beta version and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!

Sep 24, 2018 • #8

Koguu

5 discussion posts

All good so far! Thanks for the follow up!

Now I can finally rebind my windows key to use that menu again lol.

Sep 25, 2018 • #9

Excellent, glad to hear it!

Sep 25, 2018 • #10