Start Menu in TeamViewer

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deanis

256 discussion posts

I often use TeamViewer to connect to my three-monitor system. I find that the Start menu only works on Monitor 1. On Monitor 2 or 3, I click the Start button but nothing appears.

Has anyone else run into this?

Jul 25, 2014 • #1

Which version of Windows are you running on the remote machine? I'll test this out here

Jul 25, 2014 • #2

deanis

256 discussion posts

I guess that would help! Win7 on both ends.

Jul 25, 2014 • #3

Thanks! I've tested it out here and the Start menu seems to work fine on all monitors on the remote machine. If you restart DisplayFusion on the remote machine, does that make any difference?

Jul 25, 2014 • #4

deanis

256 discussion posts

I killed and restarted DF and no difference. Next step - reboot remote machine. Will report back shortly.

Jul 28, 2014 • #5

deanis

256 discussion posts

Quote:

Will report back shortly.

No change. What info do you need from me?

Jul 28, 2014 • #6

Can you attach a debug log after reproducing the issue? Here are the steps:

On the Troubleshooting tab, change the Logging drop-down to "Logging: Important Only"
Restart DisplayFusion
The next time it occurs, note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Thanks!

Jul 28, 2014 • #7

deanis

256 discussion posts

Here you go. I didn't have to wait to reproduce, since I can reproduce it on demand.

One interesting thing I just discovered. The Windows key works. It shows the Start button on the DF taskbar.

In the debug log should be:

• Attachment [protected]: DebugInfo.html [113,449 bytes]

• Attachment [protected]: DisplayFusion.log [315,982 bytes]

Jul 28, 2014 • #8

Ok, we've figured out the issue here. It has to do with having the "Disable Remote Input" option in TeamViewer blocking the simulated Win key press that DF sends when you click the Start button. We'll get it fixed up, but in the meantime, you can enable the "Invoke Start menu using simulated click" option in the Advanced Settings > Taskbar section of DF to work around this

Jul 29, 2014 • #9

deanis

256 discussion posts

That at least worked around the problem. Thanks for the tip!

Jul 29, 2014 • #10

We've just released a new DisplayFusion beta version (http://www.displayfusion.com/Download/Beta/) and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!

Aug 8, 2014 • #11

deanis

256 discussion posts

Turned the setting off and it still shows. Once, it showed on the wrong monitor, but let's ignore that until (if) I can reproduce it.

Aug 8, 2014 • #12

Sounds good, thanks deanis!

Aug 11, 2014 • #13