Taskbar Shortcuts all open "My Documents" after 9.4 Update

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Marc J

32 discussion posts

Any taskbar shortcuts I have pointing to either files or folders are now failing, instead all opening "My Documents" regardless of what they're set to.

They all worked fine before the 9.4 Update.

I tried going into settings and re-saving them, but that doesn't work.

Also, mouse wheel scrolling when hovering over a non-active window seems to have stopped working, too.

Display Fusion Pro 9.4 on Windows 7 Pro

Dec 19, 2018 • #1

The taskbar shortcuts seem to be working ok for me here. Could you attach a backup of your settings? (Settings > Options > Export)

I'll test out the mouse wheel scrolling on Windows 7 as well and see what I can find out.

Thanks!

Dec 19, 2018 • #2

The inactive scrolling seems to be working for me as well. Does it not work with any applications for you? Or only when specific applications have focus?

Dec 19, 2018 • #3

Marc J

32 discussion posts

Here you go.

Note the only shortcuts I have all point to network locations, if that helps in the diagnosis? They're all available to Windows.

Also, if I edit them to be incorrect, Display Fusion says "Failed to launch this application, the path does not exist" with the correct (incorrect) path, instead of opening "My Documents"...if that makes sense?

EDIT: The one non-networked location I have - "My Computer", does still work.

• Attachment [protected]: DisplayFusion Backup (2018-12-19 @ 16-11, 9.4.0.0, CORE-I7-3770K).reg [246,902 bytes]

Dec 19, 2018 (modified Dec 19, 2018) • #4

Marc J

32 discussion posts

Quote:

The inactive scrolling seems to be working for me as well. Does it not work with any applications for you? Or only when specific applications have focus?

It doesn't seem to be working at all. Nothing scrolls when I scroll over a non-focused window (testing with Chrome and IE 11). The exception seems to be Outlook, if that's in focus it scrolls nomatter what the pointer is over.

Dec 19, 2018 • #5

Super weird! I still can't reproduce it here. Could you try a full reboot, then send me a debug log?

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the shortcuts issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Can you also re-test the inactive scrolling after rebooting? It may not work if Chrome is the window that has focus, because DF doesn't hook Chrome any more.

Dec 19, 2018 • #6

Marc J

32 discussion posts

OK, after a reboot here's the log file.

Everything attempted at 0918: -

Taskbar Shortcut - "My Computer" - Works
Taskbar Shortcut - "Invoices" Folder (network location) - Fails, opens "My Documents" instead
Taskbar Shortcut - "Hosting" File (network location) - Fails, nothing happens, no error message
Taskbar Shortcut - "S" Folder (network location) - Fails, opens "My Documents" instead
Taskbar Shortcut - "Chrome" Application - Works

I retried the inactive scrolling (with mouse wheel) and it definitely isn't working. I tried with an IE11 window and an Explorer window and the results are: -

Explorer focused - scrolls nomatter where the mouse is
IE 11 focused - only scrolls when hovered over it, when hovered over anything else nothing scrolls

• Attachment [protected]: DisplayFusionDebugInfo.zip [76,193 bytes]

• Attachment [protected]: taskbar-shortcuts.JPG [65,250 bytes]

Dec 20, 2018 • #7

Thanks! If you go into Windows Explorer and click on the G: drive, then close the window and try the DF taskbar shortcut again, does it still fail?

Dec 20, 2018 • #8

Forget my last message, I can reproduce the issues with the folders now. Can you try taking the trailing backslash off of the folder path, so it's just like this?

G:\Invoices
S:

Dec 20, 2018 • #9

Marc J

32 discussion posts

Quote:

Forget my last message, I can reproduce the issues with the folders now. Can you try taking the trailing backslash off of the folder path, so it's just like this?

G:\Invoices
S:

That works for those 2, thanks.

There's still the shortcut to the file on a networked drive (g:\Invoices\hosting_etc.xlsx) which doesn't work at all, though?

Dec 20, 2018 • #10

I'm kind of stumped on that one! I created a shortcut to a file on a network drive here and it opens without issues.

If you copy that file locally and create a shortcut to it, does it work?

Dec 20, 2018 • #11

Marc J

32 discussion posts

Quote:

If you copy that file locally and create a shortcut to it, does it work?

No, that doesn't work either. I also created a new file shortcut for a "test.txt" file on my desktop, and the same thing - nothing happens at all.

Dec 20, 2018 • #12

If you open a Run prompt (Win + R) and put the path to the file in there and click OK, does it open?

Dec 20, 2018 • #13

Marc J

32 discussion posts

Quote:

If you open a Run prompt (Win + R) and put the path to the file in there and click OK, does it open?

Yes.

Dec 20, 2018 (modified Dec 20, 2018) • #14

Ok, I'll need to check in with our devs to see what other info might be helpful in tracking this down. In the meantime, if you want to roll back to 9.3, you can download it here: https://www.binaryfortress.com/Files/DisplayFusion/DisplayFusionSetup-9.3c.exe. You can install it directly over top of 9.4.

Thanks!

Dec 20, 2018 • #15

We're fairly certain we've found the cause of this issue, and we'll have it fixed for the next beta, hopefully out next week

Thanks!

Dec 22, 2018 • #16

Marc J

32 discussion posts

Quote:

We're fairly certain we've found the cause of this issue, and we'll have it fixed for the next beta, hopefully out next week

That's great. It's no big deal, I haven't bothered rolling back...and it's Xmas next week

Dec 22, 2018 • #17

Oh yeah, no worries, we just have a few fixes we need to drop in and then we can post a beta with the fix

Dec 23, 2018 • #18

Marc J

32 discussion posts

Hi,

FYI, I'm not sure if it's supposed to be fixed but the file shortcut still doesn't work on DF Pro 9.4.2 (after a reboot).

Dec 27, 2018 • #19

We have just released DisplayFusion 9.4.3 and the new version should take care of this issue for you. Can you give it a try and let me know how it works for you? Thanks!

https://www.displayfusion.com/Download/

Dec 27, 2018 • #20

Marc J

32 discussion posts

Quote:

We have just released DisplayFusion 9.4.3 and the new version should take care of this issue for you. Can you give it a try and let me know how it works for you? Thanks!

Working now. It takes a while...but it works!

Dec 27, 2018 • #21

When you say it takes a while do you mean the shortcut takes a long time to open compared to the older version? Thanks!

Dec 27, 2018 • #22

Marc J

32 discussion posts

Quote:

When you say it takes a while do you mean the shortcut takes a long time to open compared to the older version? Thanks!

It definitely seems to. I can't compare vs older versions, but if I paste the file location into a "run" prompt, or use a normal shortcut (from Desktop) it takes just under 3 seconds to load. Through DF, it now takes just under 13.

I think older versions of DF were somewhere between the two.

Dec 31, 2018 (modified Dec 31, 2018) • #23

I'll re-test this here on Wednesday and see what I can find out.

Thanks!

Dec 31, 2018 • #24

Ok, I can definitely see a bit of a difference here too, not as drastic as yours, but still noticeable. We're going to make another change for the next beta that should fix this up.

Thanks!

Jan 3, 2019 • #25

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Taskbar Shortcuts all open "My Documents" after 9.4 Update