unable to access desktop wallpaper window

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tape

10 discussion posts

Nothing pops up when i select the option from the app or dropdown menu. The our apps tab also does not load. I have already downloaded and run WebView2 Runtime installer and was met with a window that read it was already installed. I have also restarted and reinstalled the app but nothing has worked. Please help! i am stuck with all black wallpaper for now

• Attachment [protected]: DisplayFusion.log [5,885 bytes]

Apr 15, 2023 • #1

tape

10 discussion posts

troubleshooting info

• Attachment [protected]: DisplayFusionDebugInfo.zip [2,428 bytes]

Apr 15, 2023 • #2

Did you manually install WebView, or did you let it install through the DisplayFusion prompt?

Apr 18, 2023 • #3

tape

10 discussion posts

i downloaded it from this link (https://go.microsoft.com/fwlink/p/?LinkId=2124703) and ran it. A window popped up saying it had already been installed

• Attachment [protected]: Screenshot_2.png [69,016 bytes]

Apr 19, 2023 • #4

Could you uninstall Webview through the "Add/Remove Programs" section in Windows, and then re-install DisplayFusion (where it should prompt to install it directly), and see if the issue persists?

Apr 20, 2023 • #5

tape

10 discussion posts

i uninstalled webview and then uninstalled and reinstalled displayfusion but nothing changed and nothing prompted another webview installation. I reinstalled webview using the link and the same message popped up. i checked in "add / remove programs" and in control panel and it dosent show its installed. :'(

Apr 20, 2023 • #6

Strange, if you open your registry editor do you have this path?

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HKLM\SOFTWARE\Microsoft\EdgeUpdate

Apr 21, 2023 • #7

tape

10 discussion posts

no there is edge but no edgeupdate (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Edge). Although i dont know if this helps but there is edgeupdate in HKCU (HKEY_CURRENT_USER\SOFTWARE\Microsoft\EdgeUpdate). picture attached is in HKCU

• Attachment [protected]: Screenshot_2.png [21,328 bytes]

Apr 22, 2023 • #8

Could you send me over a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Apr 25, 2023 • #9

tape

10 discussion posts

Here it is is. I tried to open the desktop wallpaper menu a few times right as it turned 16:44

• Attachment [protected]: DisplayFusionDebugInfo.zip [55,168 bytes]

Apr 25, 2023 • #10

We've released a new beta with some changes that might help here, can you try it out and let me know if the issue persists?

May 3, 2023 • #11

tape

10 discussion posts

i updated to the latest beta and yes the issue still persists

May 8, 2023 • #12

With this beta we've added two new advanced settings: Disable WebView2 GPU Rendering, and Disable WebView2 Software Rasterizer. Could you try a combination of enabling/disabling both of them, and enabling them together, and see if anything fixes it?

May 8, 2023 • #13

tape

10 discussion posts

i changed and restarted with every configuration of those two settings but nothing changed for any of them

May 10, 2023 • #14

Does your computer have more then one user?

May 26, 2023 • #15

tape

10 discussion posts

nope just me

May 26, 2023 • #16

This is really strange, if you run the webview installer as admin, does that make any difference?

May 29, 2023 • #17

tape

10 discussion posts

YES! It did! I just had to run it as admin and it downloaded it correctly. Now the menu opens. I cant believe it was something so simple and i dont know why it would be like that. Either way thankyou for your help! i am so psyched to use my wallpapers again