Video wallpapers not changing?

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Jason Smith Spencer

17 discussion posts

Hi there,

Video wallpapers don't seem to be changing. I tried various things like using folder, or just adding files but it's not happening. Just stays on the same video. It's set to change every 5 minutes.

Any ideas how to fix this?

May 29, 2019 (modified May 29, 2019) • #1

Could you set the interval to 1 minute, then send us a debug log?

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

May 29, 2019 • #2

Jason Smith Spencer

17 discussion posts

Quote:

Could you set the interval to 1 minute, then send us a debug log?

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Well of course when I get support asking for stuff it magically works. That's how it always works. LOL

Switched the interval to 5 minutes. Also works. -shrugs-

So uhhh yeah, maybe my system needed a restart first?

May 29, 2019 • #3

Strange! Usually a restart isn't necessary, but glad to hear it's working now. If you still run into any trouble, please let us know