Vlad.studio Multi-Monitor Support Gone?

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Kami

16 discussion posts

I'm not exactly sure when this change occurred but it seems that the wallpaper function for Vlad.studio in DF no longer pulls multi-monitor images. It had previously worked though!
Is there something I'm missing?

Oct 15, 2021 • #1

Looks like it's broken, most likely something changed with the Vladstudio API. We'll check it out and see what we can do.

Thanks!

Oct 15, 2021 • #2

Vlad has fixed this issue up on his end, so it should be working again. No DisplayFusion update needed

Thanks!

Oct 19, 2021 • #3

Kami

16 discussion posts

Thanks for the update but it seems as though it's still not working for me.
It still shows like: https://i.imgur.com/vUlWm4s.png (no matter how many times I refresh/update it)
I've logged out of Vlad.studio and logged back in as well to no avail.
Currently, I'm running DF10.0 (Beta 4).

Oct 19, 2021 • #4

Oh strange! When I tested it, it wasn't downloading images at all. We'll check this out as well.

Oct 19, 2021 • #5

We can't seem to reproduce that issue here. Could you attach a copy of your DisplayFusion troubleshooting info?

Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached

Thanks!

Oct 22, 2021 • #6

Kami

16 discussion posts

I've attached the logs as requested!

• Attachment [protected]: DisplayFusionDebugInfo.zip [29,860 bytes]

Oct 22, 2021 • #7

Thanks! I think I see the issue here but need to check in with our developers on it. I'll keep you posted.

Oct 26, 2021 • #8

Thanks! I was able to reproduce this issue here and we'll hopefully have it fixed up for the next beta. In the meantime, if you use the "Centre" size mode for the wallpaper, that should fix it for Vladstudio images that support 3840x1080.

Oct 28, 2021 • #9

Kami

16 discussion posts

Thanks Keith!
Just to clarify though:
1. It doesn't appear that I'm getting any images that are 3840x1080 in size at all (or even in that aspect ratio, 32:9) from Vladstudio currently; all images received from Vladstudio are only 16:9.
2. Because of 1, choosing "Centre" sizing just crops the top and bottom of any image pulled from Vladstudio and fills to width across both displays.
I hope the fix works out! Thanks again~

Oct 28, 2021 (modified Oct 28, 2021) • #10

Are you logged in with a Vladstudio account in the settings?

Oct 28, 2021 • #11

Kami

16 discussion posts

Yes, I am logged in.
https://i.imgur.com/Iqp9Mg8.png

Oct 28, 2021 (modified Oct 28, 2021) • #12

If you go to

C:\Users\Username\AppData\Local\DisplayFusion\Web Images

and view the properties of the downloaded Vladstudio image, what does it say for the dimensions?

Oct 29, 2021 • #13

Kami

16 discussion posts

Now that I know where the downloads go, the files being pulled from Vlad.studio are 3840x2160 (16:9). That would partially explain the issue I'm experiencing.
https://i.imgur.com/OOta6s6.png

Oct 29, 2021 • #14

Yeah, definitely! If you find that image on his site, does it actually have a 3840x1080 size available? It could be that the closest size available for that image was 3840x2160.

Oct 29, 2021 • #15

Kami

16 discussion posts

Yes, it does exist. As do all the other wallpapers I've checked.
For example: https://vlad.studio/ajax-download-wallpaper-start/?filename=qr_wisdom_1&size=3840x1080 | https://vlad.studio/wallpaper/qr_wisdom_1 - matches the one in a previous post.

Oct 29, 2021 (modified Oct 29, 2021) • #16

Ok, strange! I'll have to re-test again to see if I can reproduce the issue. I'll keep you posted on what I find out.

Nov 2, 2021 • #17

I ran a setup with your monitor configuration all day yesterday and the images downloaded were always 3840x1080, so I'm a bit stumped here! Could you send me a full debug log, as well as a settings backup?

Debug log:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

And for the settings backup:

Open the Settings window
On the Options tab, click "Export Settings"

Thanks!

Nov 4, 2021 • #18

Kami

16 discussion posts

I've attached the requested information. I think the timestamp starts around: 2021/11/04 12:31:48.4290

• Attachment [protected]: DisplayFusion Backup (2021-11-04 @ 12-36, 9.9.99.106, WOLF, SettingsWindow).reg [100,740 bytes]

• Attachment [protected]: DisplayFusionDebugInfo.zip [64,425 bytes]

Nov 4, 2021 • #19

Thanks! I'll keep you posted on how the testing goes.

Nov 5, 2021 • #20

Thanks! I can reproduce this now as well. We'll keep you posted when we've gotten it sorted out!

Nov 8, 2021 • #21

Ok, update for you! Vlad has fixed this issue from his end and I can confirm it's fixed when I test it here as well. Please let us know if you still run into any trouble.

Thanks!

Nov 25, 2021 • #22

Kami

16 discussion posts

Awesome! I've just tested it and it's working fine for me again too!

Thank you!

Nov 25, 2021 • #23

No worries, glad to hear it!

Nov 25, 2021 • #24