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User Image
tpolz
18 discussion posts
I have created two different wallpaper profiles on my laptop. For my main profile, I have 3 monitors. I set monitors 2 and 3 to be combined to show one image and monitor 1 to show a different image. The setup works every time. However, anytime I go to a conference room and display my screen on a projector, DisplayFusion forgets which monitors I had combined. The 3rd monitor reverts back to just a black background. Monitor 2 still shows the correct image, but not spanned like it should. Is there something I can do to make sure DisplayFusion keeps this setting?
Nov 2, 2016  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
This is a known issue that we're currently trying to sort out, but haven't had any luck reproducing it here :(

Would you be able to send us a debug log? Here are the steps:
  • On the Troubleshooting tab, change the Logging drop-down to "L2: Log Detailed"
  • Restart DisplayFusion
  • Reproduce the issue and note the time it occured so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!
Nov 3, 2016  • #2
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tpolz
18 discussion posts
The logs are attached. I undocked my laptop around 9:00 AM, and redocked at 10:00 AM on 11/9/2016. When I redocked, the wallpaper was no longer combined, and monitor 3 was just flat black. In this case I did not connect to a projector. I simply undocked, went to meeting, and redocked. To be clear I also opened/closed the lid a number of times on the way to/from the meeting.

After fixing the wallpaper I also undocked/redocked a number of times (right after 10:00 AM) to see if I could recreate the issue, but was unsuccessful.
• Attachment [protected]: DebugInfo.html [180,321 bytes]
• Attachment [protected]: DisplayFusion.log [5,230,058 bytes]
Nov 9, 2016  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! We'll add your logs to the open ticket and we'll definitely let you know if we need more info, or hopefully just when we've gotten it all fixed up :)
Nov 10, 2016  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I believe we've gotten this fixed this up in the latest DisplayFusion 9.0 Beta, available here: https://www.displayfusion.com/Download/Beta. Would you be interested in giving it a try and letting me know how it goes?

Thanks!
Jun 8, 2017  • #5
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tpolz
18 discussion posts
Keith,

Thanks for the follow up. Honestly, I forgot about this issue. All the wallpaper and settings have been working for the past few months. However, I already have the beta installed, and haven't noticed any problems. I will be sure to update if the problem pops up again.

Tanner
Jun 8, 2017  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sounds good, thanks Tanner!
Jun 9, 2017  • #7
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