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Windows 10 Insider 14279 - BSOD when draging window between monitor

Denali

5 discussion posts

I am a Windows Insider on the Fast Ring for updates. The most recent Windows Insider builds (14XXX series) are causing a problem for me with DF.

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**************************Tue Feb  9 18:24:21.265 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\020916-45828-01.dmp]
Windows 10 Kernel Version 14257 MP (6 procs) Free x64
Built by: 14257.1000.amd64fre.rs1_release.160131-1800
System Uptime: 0 days 0:29:56.117
Probably caused by : win32kfull.sys ( win32kfull!TransformRectAroundCursor+3c )
BugCheck 3B, {c0000005, fffffa5e0d1d1be0, ffff970002089c10, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffffa5e0d1d1be0, Address of the instruction which caused the bugcheck
Arg3: ffff970002089c10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  DisplayFusion.
FAILURE_BUCKET_ID:  0x3B_win32kfull!TransformRectAroundCursor
  BIOS Version                  V25.3
  BIOS Release Date             02/22/2011
  Manufacturer                  MSI
  Product Name                  MS-7623
  Baseboard Product             880GMA-E55 (MS-7623)

If you need any more information from me, please let me know. Until this is resolved, I've had to uninstall DF.

This post was merged on May 2, 2016.

Feb 24, 2016 • #1

Thanks for the heads up! Does this happen randomly? Or does something specific seem to trigger it?

This post was merged on May 2, 2016.

Feb 24, 2016 • #2

Denali

5 discussion posts

As far as I can tell, activating DirectX seems to be the causative factor. It happens when I load a game and after the game has initialized graphics. After that occurs, it is a random occurrence as to when it'll happen. However, if I stay at the desktop and don't load a game, it doesn't seem to happen.

This post was merged on May 2, 2016.

Feb 24, 2016 • #3

Ok, thanks! Can you try re-installing DF and send a debug log when this happens again? Here are the steps:

On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
Restart DisplayFusion
Reproduce the issue and note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

This post was merged on May 2, 2016.

Feb 25, 2016 • #4

Denali

5 discussion posts

Sure. Would I just upload it here or is there somewhere else you want it sent?

This post was merged on May 2, 2016.

Feb 25, 2016 • #5

You can just attach it here. The attachments are protected by default

This post was merged on May 2, 2016.

Feb 26, 2016 • #6

Nodiaque

18 discussion posts

Hello,

I'm currently on the Windows Insider Preview Fast ring. Since build 14277, I've been having BSOD when dragging windows between monitor. I just received Build 14279 and the issue is still present. I decided to close Display Fusion to see and no more BSOD.

I'm on build 8.0 Beta 4. Had no problem on 1511. Right now, I'm on the process to find what cause the BSOD, is it the multi-monitor taskbar, an option in the screen handler (I think it's the screen snaping or the mouse alignement).

Thank you!

Mar 7, 2016 • #7

I've been able to reproduce this here as well. We'll do some more testing to figure out what feature seems to trigger this, and we'll go from there

Thanks!

Mar 8, 2016 • #8

This does indeed seem to be triggered by the Window Snapping feature. We've added this to our list and we'll be sure to post an update when we're able to get it fixed up

Thanks!

Mar 8, 2016 • #9

Ghislain Gloumeaud

3 discussion posts

Hello !
in the last beta ( 8.0 beta 5) it's good now !!

but i must turn off Windows Snapping
thanks you Keith Lammers !

Mar 16, 2016 (modified Mar 16, 2016) • #10

@Ghislain: Thanks for the follow-up! So even with Window Snapping enabled in 8.0 Beta 5, it doesn't BSOD any more?

Mar 16, 2016 • #11

Ghislain Gloumeaud

3 discussion posts

hello,
i must disable Snapping feature .
But with the beta 8.0 4 disabled or not I had a bsod

Mar 20, 2016 • #12

Ah ok, interesting! I saw there was a new Insider build of Windows 10 again last week. Did that make any difference at all?

Mar 22, 2016 • #13

Pino Meng

1 discussion post

Hi Developers,

My Windows 10 version is Insider Preview build 14291 and use DisplayFusion 8.0 beta 5.
When I dragging a window between monitors, Windows will BSOD sometimes.
I tried to enable or disable Windows built-in snap function same as BSOD.

DisplayFusion's Window Snapping is a important function, I waiting for you to fix this issue. : )

Mar 23, 2016 (modified Mar 23, 2016) • #14

Ok, thanks for the update! We'll keep working on it then

Mar 24, 2016 • #15

cort schaefer

3 discussion posts

I have the same issue and have found that it is when I move windows from one screen to another. It has happened with command prompts, browsers with no animation, browser with animation/video, video player, etc. I could avoid it by using the move to next screen function, but only until I forgot and then that BSOD.....

This post was merged on May 2, 2016.

Apr 27, 2016 • #16

Could you try disabling Window Snapping (Settings > Window Snapping) to see if that resolves this issue?

This post was merged on May 2, 2016.

Apr 28, 2016 • #17

cort schaefer

3 discussion posts

Yes, disabled both, to edges of monitor and other applications. I am not connected to multiple monitors right now -- but will post back. I miss my taskbar on all monitors....

This post was merged on May 2, 2016.

Apr 28, 2016 • #18

Trixar

1 discussion post

I had the same BSOD and have not encountered it again since disabling Window Snapping.

This post was merged on May 2, 2016.

May 1, 2016 (modified May 2, 2016) • #19

cort schaefer

3 discussion posts

That seems to have been the issue -- not a problem since disabling. Windows 10 build 14332

This post was merged on May 2, 2016.

May 2, 2016 • #20

Thanks guys! I've merged your topic with the other one for the same issue.

May 2, 2016 • #21

I've just re-tested this in 14332 with DisplayFusion 8.0 Beta 6, and I can't seem to reproduce it any more. Can you guys confirm whether you can still reproduce it with Windows 10 14332 and DisplayFusion 8.0 Beta 6?

Thanks!

May 11, 2016 • #22

Ghislain Gloumeaud

3 discussion posts

Hello Keith
it's good for me !!

Enable Window Snapping , DisplayFusion 8.0 Beta 6 and Build 14332 !

Thanks again !

May 12, 2016 • #23

That's excellent news! Thanks!

May 12, 2016 • #24