Windows 10 v1903 Windows Remote Assistance

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Andrew Rettig

2 discussion posts

Hello everyone,
I've been using displayfusion for years and this is the first bug I've ran into. Currently using 1903 in a domain enviroment. When I launch msra.exe (Microsoft remote assistance) it throws this error repeatitly. Eventually closing the dialog boxes will allow me to use the tool to connect to a users computer. This is new and didn't happen in v1809 or previous versions. I've tried uninstalling and reinstalling.

Is there a way for display fusion to not load with a specific application or not interface with it?

Thanks

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Jun 12, 2019 • #1

Jeff154

1 discussion post

I also have this issue since updating to Windows 10 1903. I have to close DisplayFusion before stating a Remote Assistant session and restart it when I'm finished. Definitely not a one person issue.

Jun 12, 2019 • #2

This issue is on our list to fix up. In the meantime, if you enable the "Disable Shell Hooks" option in the DisplayFusion Settings > Advanced Settings, this error should go away.

Thanks!

Jun 12, 2019 • #3

Andrew Rettig

2 discussion posts

Disabling shell hooks stopped the error. Thanks for the quick reply. Hopefully this gets resolved in the future. Thanks

Jun 13, 2019 • #4

We've just released a new DisplayFusion beta version and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!

Nov 26, 2019 (modified Nov 26, 2019) • #5