Windows 7 64-Bit and Display Fusion 5.1.1

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Michael Neumann

8 discussion posts

Hello;

I did a fresh install of Windows 7 Pro SP1 x64 yesterday, after having repeated issues with explorer.exe

I installed all my usual programs, one at a time to see what had caused explorer.exe to repeatedly crash, and it appears to be displayfusion.

I don't know too many details (yet) unfortunately but I can say this:

Explorer works as long as DisplayFusion is not runnning
Seems to crash as soon as the tasbars on my two additional screens launch

Any advice or suggestions?

DisplayFusion was my first and favourite Steam Software Installation, and I would love to be able to use it again!

Mar 26, 2014 • #1

If you just disable the Taskbars on the Settings > Taskbars tab, then restart DisplayFusion, does explorer still crash?

Mar 27, 2014 • #2

Michael Neumann

8 discussion posts

Seems to work so far!

I'll keep you posted

Mar 29, 2014 • #3

Michael Neumann

8 discussion posts

Quote:

If you just disable the Taskbars on the Settings > Taskbars tab, then restart DisplayFusion, does explorer still crash?

No problems with Explorer since disabling the taskbars.

Any ideas? I miss having them

Mar 31, 2014 • #4

Ok, could you enable them again, and disable the system tray on the DisplayFusion taskbars? (right-click each DisplayFusion taskbar, and navigate to Multi-Monitor Taskbars > System Tray > Disabled).

Mar 31, 2014 • #5

Michael Neumann

8 discussion posts

It has worked so far! Let you know after I use it for a day

Apr 1, 2014 • #6

Ok, interesting! After you've had a chance to test, can you attach a copy of the info from the Settings > Troubleshooting tab as well? Sounds like there might be a program running in your tray that could be conflicting with DisplayFusion.

Apr 1, 2014 • #7

Michael Neumann

8 discussion posts

It is attached!

And other than one taskbar missing since I entered SLI mode, all good!

• Attachment: DisplayFusionTroubleshootingLog.txt [70,691 bytes]

Apr 2, 2014 • #8

Thanks! If there's a taskbar missing, could you try clicking the "Enable All Taskbars" button on the Settings > Taskbar tab?

For the tray icons, the Troubleshooting info indicates that there are a bunch of tray icons that DisplayFusion can't get info for. Would you be able to send me a list of all the programs on your system that have a tray icon?

Apr 4, 2014 • #9

Michael Neumann

8 discussion posts

I am not entirely sure how to - I am sorry.

Currently removing some icons as they are unnecessary or slow down my boot.

But here is a list of my installed software, and I attempted to list all that have taskbar icons

• Attachment [protected]: SoftwareList.xlsx [14,073 bytes]

Apr 5, 2014 • #10

Awesome, thanks! I'll install as many of those applications here as I can and see if I can reproduce the issue.

Apr 7, 2014 • #11

Ok, I've got as many of those applications installed on my test machine as I could. Some won't run because I don't have the right hardware (like the ASUS AI Tuner, Razer drivers, etc), but hopefully the other stuff I've installed will cause the same issues you were running into, and we'll go from there

Thanks!

Apr 25, 2014 • #12

I haven't been able to reproduce a crash with your setup, but I have reproduced a crash under different circumstances. We're going to get that crash fixed up, and once we have a new build, we'll let you know so that you can try it out

Thanks!

May 28, 2014 • #13

Mick Regan

3 discussion posts

Hi Keith,

Just for your information, I am having the same issue with (Win7x64sp1) explorer.exe (specifically the primary screen's taskbar) crashing. (running 4 monitors)

I have been able to reproduce at will be simply locking my computer (with Win + L) and unlocking.

Today I tried to close a password manager app from my tray that I was suspicious of, Sticky Password manager v7.0.6.114.

Immediately, locking/unlocking no longer causes the crash. Also, after re-launching the password manager, the crashing does not return, until pc reboot.

Hope the info helps a little.

Cheers,
Mick

• Attachment [protected]: displayfusion_troubleshooting.log [78,028 bytes]

Jun 4, 2014 • #14

@Mick: Interesting! Could you try adding a Compatibility rule on the DisplayFusion Settings > Compatibility tab for Sticky Password Manager, and enable the "Disable Application Hooks" option in the rule, then reboot and see if you can reproduce the crash again?

Jun 4, 2014 • #15

Mick Regan

3 discussion posts

@Keith,

I have tried this (and now tested more thoroughly) and it made no difference. I added all 4 executables found in the install location.

What did help, was moving the Sticky Password auto launch from their location in the registry at HKCU\...\CurrentVersion\Run, to a Scheduled Task, On Logon, with a one minute delay.

So timing is somewhat critical...

Cheers,

Mick

Jun 12, 2014 • #16

Ok, thanks for the extra info! We'll do some more testing here to see if we can reproduce the same issue and get it fixed up.

Thanks!

Jun 14, 2014 • #17

We've just released 6.0 Beta 10, and it includes some new logging that will at least let us know if the crash is being caused by a specific thread. Could you try updating, setting Sticky Password Manager to run on startup again, and if DisplayFusion still crashes, send over a debug log?

Update to 6.0 Beta 10: http://www.displayfusion.com/Download/Beta/
On the Troubleshooting tab, change the Logging drop-down to "Logging: Important Only"
Restart DisplayFusion
When it crashes, note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Thanks!

Jun 16, 2014 (modified Jun 16, 2014) • #18

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Windows 7 64-Bit and Display Fusion 5.1.1