I have been experiencing issues with DF causing Windows 7 Explorer.exe to stop responding one or more times per day on my work laptop. This has been going on a few months now. I have confirmed it is directly related to DF by having the laptop reimaged, getting the laptop replaced with a different model, and not running DF. Only when DF is running does explorer.exe stop responding.

Has anyone seen this issue or can you point me to any threads that may help?

Thank you!

Here are my specs if that will help:
DisplayFusion 7.3.1
Windows 7 Enterprise 64-bit SP1 - Fully Patched
Toshiba Portege Z30-B
Intel Core i5-5300U with Intel HD Graphics 5500
16GB RAM
Samsung PM851 256GB SSD SATA3
Dual ViewSonic 23" VP2365-LED Monitors

Hello Keith,

Thank you very much for the reply. I just finished turning on minimal debug logging and will send them immediately after the next failure. Do you want it posted here or sent to another location?

Thank you again!

Keith,

Sorry for the delay, I was on vacation and not using my work laptop over the last week.

The issue occurred today (11/03/2015) between 11:40a and 11:44a Pacific Time. I noticed that Windows Explorer was not responding at around 11:44a. I force closed it and restart it at that time. I truncated the log to just include today and not the other days the debug log was active.

Please let me know if there is any additional information that you need.

Thank you very much!
Ryan

Keith,

Unfortunately not much is recorded in the Event logs. I looked over the 5 minutes before today's crash and nothing is out of the ordinary in the logs. I attached the two Application Log Events regarding this specific crash.

Thank you again for your help,
Ryan

Keith,

I have disabled the Application Hooks / Shell Hooks and will let you know how it goes.

Thank you!
Ryan