Windows Start Pop-Up v7 Beta 5

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Lajos Szoke1

28 discussion posts

Is this a bug or am I missing some setting? When I click on the Windows Start icon on the secondary monitor's taskbar, the pop-up is displayed on the primary one. The Tray icons behave normally, in other words, they show up on the proper monitor.

Oct 16, 2014 • #1

Could you send over a debug log? Here are the steps:

On the Troubleshooting tab, change the Logging drop-down to "Logging: Important Only"
Restart DisplayFusion
Reproduce the issue and note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)

Thanks!

Oct 16, 2014 • #2

Lajos Szoke1

28 discussion posts

I followed your instructions and the problem went away after DisplayFusion was restarted. I usually am not one crying wolf, so I don't understand. Is there a way to have the log file wrap? I would like to keep the logging enabled but there just seems to be way too much data. If it occurs again I could easily note the exact time and send it. In any case I will repeat the steps should it occur again. Thanks!

Oct 17, 2014 • #3

It keeps the file size to less than 10MB and just trims old lines as needed. So you can leave logging enabled, and just send the log next time it happens

Oct 17, 2014 • #4

Lajos Szoke1

28 discussion posts

Great, shall do so!

Oct 18, 2014 • #5

leon deveraux

48 discussion posts

That's weird. I was having the exact same problem with the start menu. I enabled important only debugging, restarted the software and it fixed it. Win7 x64. Whatever it was, that did it!

Oct 20, 2014 • #6

Strange! Sounds like maybe the hooks weren't started. Does it break again if you disable logging?

Oct 21, 2014 • #7

leon deveraux

48 discussion posts

Actually, it broke after a PC reboot, and the debugging was still active. What would the next step be? I never had this problem until the most recent beta release.

Oct 23, 2014 • #8

Can you do the debugging steps from post #2 and then attach the logs?

Thanks!

Oct 23, 2014 • #9

leon deveraux

48 discussion posts

I cleared the log, then clicked the start button on monitor2. The start menu on monitor1 opened. I clicked 2x more to close. These are the log files from that!

• Attachment [protected]: DebugInfo.html [126,039 bytes]

• Attachment [protected]: DisplayFusion.log [63,941 bytes]

Oct 24, 2014 • #10

Thanks Leon! It looks like the 64-bit hooks aren't starting up for some reason. Could you try rolling back to 7.0 Beta 4 (http://www.binaryfortress.com/Files/DisplayFusion/DisplayFusionSetup-7.0.0-Beta4.exe) to see if you still have this issue? If not, could you try updating to 7.0 Beta 5 again to see if it comes back?

Oct 24, 2014 • #11

leon deveraux

48 discussion posts

For the moment, that seems to work... Downgraded, then upgraded to Beta5 again and it seems to hold through restarts.

Oct 26, 2014 • #12

Ok, awesome! Please let me know if you do run into any trouble again.

Thanks!

Oct 27, 2014 • #13

leon deveraux

48 discussion posts

Nope, happened again. I'm going back to Beta4 until we can get this fixed...

Oct 30, 2014 • #14

leon deveraux

48 discussion posts

I spoke too soon, even the Beta4 is doing it. I went back to the latest stable release and that has fixed it. We'll see for how long, but it should work!

Oct 30, 2014 • #15

Ok, we're pretty sure we've found the issue, and we'll hopefully have it all fixed up in Beta 6. I'll be sure to let you know as soon as it's available

Thanks!

Oct 31, 2014 • #16

We've just released DisplayFusion 7.0 Beta 6, and this should hopefully be all fixed up now. Please let me know if you still have any trouble after updating.

Thanks!

Nov 5, 2014 • #17

leon deveraux

48 discussion posts

I'm still having the issue with the start menu popping up on the primary monitor only. Should I include another log?

Nov 7, 2014 • #18

Could you first try uninstalling DisplayFusion, and then re-install the latest 7.0 Beta? (currently Beta 7). If it's still busted after that, a debug log would be great

Thanks!

Nov 8, 2014 • #19

James Reeves2

2 discussion posts

Odd - I don't have the Beta 7 version - just the straight v6.1.2 and mines doing it.

The times to look for in the attached log is 09:25PM.

• Attachment [protected]: DebugInfo.html [116,347 bytes]

• Attachment [protected]: DisplayFusion.log [793,529 bytes]

Nov 11, 2014 • #20

@James: It looks like the apphook EXEs are missing on your system. Could you try re-installing DisplayFusion?

Nov 11, 2014 • #21

James Reeves2

2 discussion posts

Thanks, Keith - that worked.

That's a little disturbing though - how do things like an app's executables disappear?

Nov 13, 2014 • #22

I can't say for sure, but my most likely guesses would be either a failure to write them during installation/update, or antivirus falsely detecting them as malicious. Glad to hear it's all good now though!

Nov 14, 2014 • #23

leon deveraux

48 discussion posts

Keith, I'm back to ver 6 stable, as the problem came back.

Nov 15, 2014 • #24

@Leon: We've actually found another issue that could cause this issue, and that will be fixed in 7.0 Beta 8. I'll let you know as soon as that's available

Nov 18, 2014 • #25

@Leon: We've just released a new DisplayFusion beta version (http://www.displayfusion.com/Download/Beta/) and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!

Nov 20, 2014 • #26

leon deveraux

48 discussion posts

Well, 19 days in, and it looks like you got it sorted out. Thanks again!

Dec 9, 2014 • #27

Fantastic, glad to hear it!

Dec 9, 2014 • #28