Processing Ajax...

Title

Message

Confirm

Confirm

Confirm

Confirm

Are you sure you want to delete this item?

Confirm

Are you sure you want to delete this item?

Confirm

Are you sure?

User Image
Globe Spy
23 discussion posts
I have a profile saved for my triple monitor setup which is separate from my desk monitor.
DF seems to have no issues switching from the desktop monitor to the triples, correctly disabling the desktop monitor during the process.
For whatever reason, DF refuses to honor the parameters of the saved profile, always choosing the right hand side monitor in the triples config as the primary. There's no other issues, the monitors are in the correct configuration from left to right as per my profile, but it's becoming annoying to have to keep manually changing the primary as from the right monitor to the center monitor on the triples config.
I have tried deleting the profile and creating a new one, but the same thing happens every time I switch to the profile.
All 3 triple monitors are identical make/model# and all connected directly (no switches or adapters, just single cables from monitor to GPU) to an RTX 4090 via display port. All DP cables are the same Ultra High Speed DP 1.4 HBR3 cables.

Any ideas how to resolve?

System is running latest Win 11 22H2 'moment 3' (OS Build 22621.1778)
Jun 4, 2023  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If you load the profile twice, does the correct monitor get set as the primary on the second load?
Jun 5, 2023  • #2
User Image
Globe Spy
23 discussion posts
Quote:
If you load the profile twice, does the correct monitor get set as the primary on the second load?


Very interesting! Yes, it does go to the correct monitor on the second load of the same profile!
Why? And how to fix?

EDIT:
I found some posts where people found resolution in this known issue by trying the Beta. I will try the latest 10.1 beta 4 and report back

EDIT#2:
Same problem exists on the latest Beta 4. Hope you guys figure this out.
Attached is the log you will need - first initiated the triple monitor profile 1:39 and applied a second time 1:40 and then back to my single screen desktop.
• Attachment [protected]: DisplayFusionDebugInfo.zip [141,294 bytes]
Jun 5, 2023 (modified Jun 5, 2023)  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Yeah we had another customer mention something similar, I'll add your info to our notes and let you know if we're able to get it fixed up.

Thanks!
Jun 6, 2023  • #4
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We've released a new beta with some further changes. Can you update, recreate your profiles, and see if the issue persists?
Aug 3, 2023  • #5
User Image
Andy Sharman
3 discussion posts
I am experiencing this issue now. As before if I just select the profile once the primary monitor is not the one I saved. If I then activate the profile again the correct primary monitor is selected.
Aug 28, 2024  • #6
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the DisplayFusion Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Aug 29, 2024  • #7
User Image
Andy Sharman
3 discussion posts
Thanks, please find logs attached
• Attachment [protected]: DisplayFusionDebugInfo.zip [77,413 bytes]
Aug 29, 2024  • #8
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Can you update to our latest beta, delete and re-create your monitor profile, and see if the issue persists? You can grab the beta here: https://www.displayfusion.com/Download/Beta/
Aug 30, 2024  • #9
User Image
Andy Sharman
3 discussion posts
Tried that but still seeing the same issue. Attached the logs here.
• Attachment [protected]: DisplayFusionDebugInfo.zip [86,957 bytes]
Aug 31, 2024  • #10
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Sep 3, 2024  • #11
Subscribe to this discussion topic using RSS
Was this helpful?  Login to Vote(-)  Login to Vote(-)